2Reviews of 2xist.com

2(X)IST Customer Service is non existent. The website of 2XIST offers three ways to contact customer service. Two by text/ email, one by phone. I choose text to deliver my inquiry. The text included details and descriptive information and attachments from its website.. I required a written response. The description of a particular garment differed from the actual photo of the garment. What's more, the style number changed after I added it to the "cart" for purchase. All relevant details had been included. These discrepancies needed to be resolved before purchase. Due to 2(X)IST return policy (no return if package is opened) I was hesitant to purchase any new 2XIST products until I received a response. The first response from 2xist: "Thank you for contacting 2(X)IST. Please provide the order number of this item so that we can look further into this matter for you." (OCT 6) That had nothing to do with my question. I amended my first text, included additional detail, to clarify my already straight forward question. 2(X)IST response: "Thank you for contacting 2(X)IST. Please provide the order number of this item so that we can look further into this matter for you." (OCT 9) A few days later I did receive an email asking me to rate their customer service. Products sold by 2(X)IST were once high quality and well priced . I'm now cautious about buying any product from that company. The marketing is misleading and customer service is poor. 2(X)IST has lost another customer.

This company 2xist online service is bad. They claim they want to create a space where men want to shop, but it’s not. They’re quick to take your money, but they are really bad at fulfillment and meaningful order communications. I purchased an order that has sat at the origination location for five days waiting to be picked up by USPS. I inquired and they sent me the exact link with the same status I inquired about. It shouldn’t take over 5+ days to be shipped, and customers service should be relevant to the order issue, not a lazy stock reply. Don’t shop on 2xist.com. It’s more work than it’s worth. Just buy another brand.

Ordered a 3pack of briefs size 34 when they arrived I got 1 size 36 and 2 size 34 and on the box it says size M 31-33

Poor communication with non-US orders. I made an order and paid for the shipping to Vancouver, Canada. A couple weeks later, when the order still hasn't arrived, I check DHL to see it's being held at the customs. I reach out to 2xist customer care, and they essentially say I need to figure out how to release the delivery AND pay for the duties. This should have been communicated when I placed the order or at the very least when the order was stuck for a long time. If I hadn't reached out to them, they would have just slept on it. In the end, releasing the order costed about as much as the order itself. DHL tells me it's usually the responsibility of the shipper to pay any duties, and as a business they need to be aware of these things more than a customer. I like their products but their policies and customer service is not up to par.

Products and selection are decent. I only have 1-2 pair of their underwear, as I have way too many other to choose from.

Very happy with my order Jockstrap fit perfect shows my package Very well

I foolishly purchased a garment from 2xist My advice is stay well away. Unbelievable customer support Below this is the reasons why I’m letting people know what an unscrupulous organisation they are. Below is an exact copy of my last communication with them however as expected the haven’t replied:- Dear Sir 2xist I am completely astounded that you’ve chosen not to do anything about the cost of shipping you charged me $63.55 shipping for the garment that cost $22.50. and also failed to cancel th order even though you had plenty of time to act. Unbelievable and unacceptable. You will recall that as soon as I received your invoice and noted this horrendous cost for shipping I asked you to either reduce the shipping cost or cancel the order. You had plenty of time to act but I believe that your greed won the day. I now remind you of my request and reiterate the fact that should your parcel arrive it will be refused and I will start proceedings to recover my money. I will also be making my experiences with your organisations known on any platform social media and I will be letting anybody with an interest in dealing with your organisation know how you operate your unscrupulous profiteering on unsuspecting customers. To bring everyone up to speed the garments (3 pairs of Underwear) arrive today in a huge box it looked like a child had packed it there was sellotape rapped the huge box was damaged. This is a terrible insight into the companies ethos but it does show them up for what they are I’m assuming that the purpose of send the consignment in such a huge box is an vain attempt to justify $63.55 (That’s almost £50.00) What a bunch of criminals it’s almost as if they are trying to justify this ridiculous cost criminals is a kind word for the. They are without a single doubt crooks. Unfortunately I took the package in as the box was so large I didn’t think for one minute that they would send 3 pairs of underwear in such a large box. However I will return it to them and repackage them in a more suitable package. I will bring the readers up to date on the final outcome from this awful shameful experience. My advice to anyone who thinks of dealing with these crooks is BUYERS BEWARE

Every year their cotton basic t shirts are made cheaper and cheaper, cotton material is too thin. It also fills up my lint screen on the dryer every time I wash them, months and months. I just received a recent order and washed them; the lint is on my skin after wearing the t shirts. 2xist used to make the best high quality t shirts about 5 years ago, now they are cheap and do not keep their shape. I will have search for another brand. This company deserves to go out of business.