2ModernReviews of 2modern.com

I went from potentially posting an average review, to then wanting to post a review with 10 stars! Their service is unbelievable...they went so out of their way to fix a delivery issue that I was just amazed. The CEO even got involved to make sure that my order was taken care of. Totally impressed!

They make the returns so unpleasant! No return shipping labels included as YOU have to do everything -- contact them, pay for the return, put the RA# on the outside of the package, AND email them the tracking information. In case you don't find that consumer-unfriendly enough, there's another hitch: "The credit will reflect a deduction for the original outbound shipping charges." They act like it's a privilege for you to even shop with them. Will definitely NOT be doing business with them again.

Received a dresser that was destroyed during shipment. After sending pictures per their request, 2Modern offered to take it back and acknowledged receipt of the item back in September 2013. It is now May 2014 and I have still not received my refund. 2Modern originally indicated that Amex and PayPal were the problem because the transaction was being disputed - both of those organizations have considered the transaction settled as of October 2013. 2Modern claims to have superior customer service and there were a couple people who attempted to help along the way, but were unable to resolve because the transaction also required the assistance of the accounting department - and it is clear the two groups do not communicate. On multiple occasions they have indicated that the CEO is aware. Inexplicably, 2Modern cannot and will not return my funds even though there has not been a stated reason for months as to the delay. I have been an online purchaser of major goods for years and I did not think that it could be this bad. The worst part is that they have left it up to me to chase down and if I am not contacting them to remind them that they owe me $1500, they are happy to pretend that there is not a continuing issue. As frustrating as this has been, I gave them the benefit of the doubt for 7 months as I know that all businesses have their bad days and that you should not prematurely record a bad review on an otherwise good business. Although 2Modern admittedly has a very nice product selection and Web site, there are many other reputable organizations that conduct e-commerce appropriately.