Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
51 reviews
24petprotect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For all terms and conditions visit www.24Petprotect.com/terms. Preventive Care coverage reimbursements are based on a schedule. Complete Coverage℠ reimbursements are based on the invoice. Products, schedules, and rates may vary and are subject to change. Discounts may vary and are subject to change. More information available at checkout. Insurance products are underwritten by United States Fire Insurance Company (NAIC #21113. Morristown, NJ), and produced and administered by PTZ Insurance Agency, Ltd. (NPN: 5328528. Domiciled in Illinois with offices at 1208 Massillon Road, Suite G200, Akron, Ohio 44306). (California residents only: PTZ Insurance Agency, Ltd., d.b.a PIA Insurance Agency, Ltd. CA license #0E36937). 24Petprotect is a brand name.
24petprotect.com (24petprotect.com) has 51 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
51 approved reviews, newest moderated first
They increased my charge every so often without notifying me. It went from $40 a month to $70 a month. There is no where online to cancel the insurance and when I called to cancel I was placed on hold for over an hour.
By Laura W.
I have had my pets on pet insurance for nearly 10 years. I have used 24Petwatch, Hartville, and a number of Canadian pet insurance companies. With 24PetWatch it has been seemless and every submission has had coverage. With 24Petprotect, I have submitted 18 claims with only 4 that have been covered. Each time they share its related to re-existing conditions. My Cat does have some elevated liver challenges, however, the cases when he has been brought in to the ED for high temperature, a required treatment or procedure or anything that falls anywhere close to "possibly due to health condition" they have denied. I do not like to write reviews as each persons experience is different - however, for me to get an email stating that My cats insurance premium is increasing to cover the costs of his medical bills has been the final straw for me. Please reconsider this company for insurance and do a lot of research prior to putting your pet on one of these policies!!!!
By Alexander A.
Just another insurance rip-off to get people's money through FEAR!
By Jeffrey K.
Communication was good and payment was quick.
By Aaron W.
Rotten service and even rottener terms.
By Jeanne L.
This new site was great very easy to work with and I received a response on a claim within 5 days.
By Angel M.
Thoughtful, helpful and easy to work with.
By PRD
It was so easy to purchase the insurance
By Brenda P.
