Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
714 reviews
24hr.supplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to 24hr Supply! We provide plumbing supplies online with dedication, integrity, and consistency.We are located in New York, and all items ship from our warehouse here. Every day we want to delight people like you!
24hr.supply (24hr.supply) has 714 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 31 reviews with 4 stars · Clear filters
Everything was as expected but my order only contained the stainless screws for the lids. I had to go out and purchase the stainless screws to attach the risers to the adapter rings. Other than that the shipping was fast and the order was as expected.
By Justin
Response from 24hr.supply· Oct 19, 2022
Hi Justin, Thanks for your feedback. We apologize about this hassle. All the best, 24hr Supply
The water pump was easy to order and arrived within five days without delay. Thanks!
By Kevin D.
All is well we didn't know that we had to have the other part that go outdoors we thought it was all in one unit think you
By Christopher D.
Originally sent the toilet bowl only and the plumber had to leave without installing it as the tank was not sent. Customer Service was very nice about taking responsibility for the missing tank and sent one out immediately. Toilet finally installed today. 4 stars only because of owning the error and making good on it even though our cost for a plumber was greater than expected duu to the false start.
By Marc C.
A little slow on delivery but received just what I ordered.
By Charles C.
Delivery was prompt. Product really works. I’m happy for their service. Will use again.
By William G.
Ordering and shipping went well. Only issue was there are a couple of different models in the same family of pumps and the exact model wasn't listed. I asked and never heard back. Went with the it and it turned out fine.
By Peter
Response from 24hr.supply· Jan 10, 2022
We are happy to serve you. We look forward to respond quickly to your inquiries.
The boiler I purchased was immediately available and very fairly priced. The only issue I had with the process was determining the shipping cost. Initially, it was listed as “FREE”. Then I had to call in to separately arrange and purchase shipping after my order status failed to change and shipping was altered to list as “CALL FOR DETAILS”. I lost a day or two dealing with that. After sorting out the confusion, 24HrSupply handled things beautifully. I suppose the issue is a software problem that misleads the buyer of certain items into thinking shipping is included when it is (understandably in the case of a heavy item like a boiler) not included. If wanting a boiler, I’d suggest calling once to purchase and arrange shipping all at once. Using the website caused me a bit of inconvenience.
By TK L.
Response from 24hr.supply· Dec 29, 2021
We are sorry about the confusion. For heavy items like boilers we charge shipping for shipments going to outside of NYC.
