24 Hour FitnessReviews of 24hourfitness.com

I want to report the terrible service and treatment I received from the manager of this Santa Fe Springs location, Miguel Guerrero. They charged my card twice by mistake, yet he didn't even offer an apology; instead, he spoke to me in a terrible manner—acting as if they were doing me a favor, even though the error was entirely theirs. It’s a shame I’ve already paid for a full year, because they have completely put me off going there. Terrible customer service and terrible treatment. I intend to file a formal complaint regarding my consumer rights.

Bad conditions I am sorry to say that the 24 hour fitness center in micron Avenue. In Sacramento is the worst. I have ever seen any facility like that. The shower stalls. Moldy, nasty, the pool nasty, the jacuzzi, nasty.Everything is dirty. Staff.Don't clean anything. It is very unhealthy for people.The needs clean environment.

The Arvada 24-Hour Fitness on 64th Ave. and Ward Rd has the nastiest personnel of any club I have ever visited in 24 years! Don’t ever buy a membership at this failing club. They are arrogant, rude, and condescending. They could care less about their members and would rather not have anything to do with professionalism!

My wife and I signed up for the 24 Hour Fitness on Bellflower and Long Beach. We were both assured that if we changed our minds, they would give us a full refund. Because of their assurance, we paid for the entire year. But when the time came, they flatly refused to refund our money. I called three times to talk to the manager, Joseph Moto, but he would never talk to me or return my calls. So that's $650 for nothing.

I paid for one of the plans that was $50 middle of the month. In the morning two weeks later they tried to tap my card for $76. And managed to tap $16. That would be $147 month. If they do that in another 2 weeks that would be $294 month for a $55 plan. Dont pay with cards only cash or check. Other than that i love the place.

I recently signed up at 24 Hour Fitness under a promotion that was presented as $11 for the first two weeks. However, I was later automatically charged $69, and I do not believe the ongoing membership costs and automatic billing terms were explained clearly at the time of signup. I encourage anyone considering membership to carefully review the contract terms, renewal details, and automatic payment policies before enrolling. Transparency in pricing and communication is very important for customer trust.

24 hour fitness is great until the time they make you a member! After that, the only goal is to make more money. I joined as a member in November 2025. At the time of my enrollment, my membership explicitly included a 1-hour personal training session. I could see this session available in my app and intentionally waited to schedule it until I had established a regular gym routine, ensuring the session would be as productive as possible for my long-term fitness goals. When I attempted to book the session recently, the option had disappeared from the app. I was informed by the club staff that a "policy change" had eliminated these sessions. Furthermore, when I spoke with the manager to resolve this, I found the interaction to be unprofessional. I was told that "nobody else has complained," which is a dismissive response to a legitimate concern regarding a promised service. A change in corporate policy does not retroactively void the terms and "consideration" offered at the time of my signing. I value my membership, but I also value the commitments made when I joined. Further, writing to several contact us page on their website, Instagram account did not get any response at all. THEY DONT CARE!!!

We, an elderly couple residing in North Hollywood—unexpectedly encountered rough and dismissive treatment at the local branch of the club. When we first visited to determine whether the club met our needs, they immediately signed us up and offered us a complimentary visit. However, when we returned a few days later for that trial visit, they demanded to see our IDs—which, naturally, we did not have—and consequently refused us entry, not even allowing us to use the restroom!!!