Home Buyers WarrantyReviews of 2-10.com

NEVER USE THIS COMPANY. I cannot stress this enough. We have had them for 4 years and this is the first claim we have submitted and they have been an ABSOLUTE NIGHTMARE to work with.  They tell the contractor they'll get back to them in 3-5 days even if it's something like having no hot water.  If you call into the sales line they will answer right away, but if you call customer service or the claims department you will wait on hold for over an hour and then be given some bullshit excuse.  When I finally got a hold of someone, I brought in the contractor from the other line (because the rep conveniently couldn't get ahold of them, but when I tried the contractor he immediately answered). When I merged the call the rep conveniently said he couldn't hear me and then hung up (he could hear me because the other guy could hear me).  They also wanted to pay the contractor only $335 dollars for a full water heater replacement which anyone with a brain knows it costs more than that.  When I talked to a customer service rep she said I could escalate the claim through the portal, but guess what? No you can't.  Absolute scam of a service. Never use them.

2 situations to share: Water heater: Water heater went out in 20 degree weather. Made claim quickly online. Contractor not available for a week. I called to get pre-authorization for my own plumber. Waited nearly 1.5 hours to talk to someone (no call back option available). Easily received pre-auth and plumber fixed that day. Water heater, piping, expansion tank cost was just over $1000, not including labor. I was reimbursed just shy of $1000. I called for clarification. This time call back option was available and I received a call nearly an hour later. I was told if I had stayed in network, they would be able to replace, parts and labor, for that amount. I don't think I buy that. Apparently they don't realize it's 2026 and things are expensive or they buy junk replacements and use unskilled providers. I was reimbursed at 55% of total cost. I'm glad I didn't pay for this coverage. HVAC: Was blowing 75% humidity air. Claim was approved quickly online. However, contractor was unknowledgeable and told me this was "normal". He claimed my units were clean and this was "just how it is". I called my own contractor. Units were filthy. Mold was growing in one. Diagnosis was oversized units that didn't run long enough to condition the air. Obviously, this isn't covered under my warranty, but their contractor wasn't skilled enough to diagnose the problem so I spent money on a useless service call.

I have called several times and emailed but still cannot get anyone to come out to look at/fix/replace the two faulty bathroom fans. Their email warrantyadministration has not responded at all though their person on the phone told me to email them.

I've had 2-10 all year since getting my first house in February. Honestly, I don't see the point, and I'm second-guessing renewing for another year. The first claim I filed with them, I called and asked for instructions. Did exactly what I was told to do and then was later told I did it wrong, and almost didn't get even a small reimbursement until I fought for it. That's now how this is supposed to work. Later, I had to pay $100 to have a guy come out and tell me my HVAC ducts need to be cleaned and that his company doesn't do that (and the warranty doesn't cover it). Meanwhile other companies will give you a quote for cleaning ducts for FREE. I had a plumbing issue earlier this year where they connected me with a company that mistreated and spammed me just in the scheduling process, that had pretty horrific reviews (harassment, lying, etc.), except for a couple good ones that were visibly created by the company themselves. Luckily I was able to cancel and get my own service provider but since I didn't use theirs my refund was minimal and I had to fight for it. At best you pay several hundred dollars and maybe get a check for $100 a month later. At worst, you get creeps coming to your house to tell your home warranty not to pay for work they barely even did (or did not do), and making you pay it out of pocket. When I tried to renew my coverage, I signed up for "auto renew" thinking I would renew at the end of my current period. Instead I was renewed and charged immediately, and when I realized that autorenew was for the next service term, I followed the instructions in the email exactly to cancel auto renew. Instead, they canceled the entire service plan. That turned out ok though, because I ultimately called someone and they got me a new service plan for cheaper. But why did that happen in the first place??? Last weekend I had an emergency plumbing situation after hours. I called a plumber who came out that night and submitted a request for reimbursement the instant I got a receipt. Got a voicemail saying I had no prior authorization and therefore could not receive even a minimal reimbursement. The ticket was closed instantly, even though ones that are paid out and completed are still listed as "pending completion" on my account. Weird... I can't even escalate my claim for several days now to talk to someone about it. How am I supposed to get prior authorization when your offices are closed???? Am I just supposed to go the entire weekend with no plumbing????? There is no rational thinking in this business model. I only gave it more than one star because there have been times I called and spoke to really nice and helpful people. Everyone I actually speak to on the phone is really nice. It's just that if they're not there when you need them, that's your fault.

REPAIRS: Here is the process. You will pay a repair company to come out and assess the issue. The repair company will contact 2-10 to tell them what it will take to fix the problem. If the repair is slightly pricey they will refuse to repair the problem and give you a meager amount to replace the unit. In my case it was the dishwasher. I started having problems with a dishwasher right after the warranty expired (typical). 2-10 determined that it was too expensive to repair and offered me $230 for a replacement. The original dishwasher cost $695 less than 18 months prior). 2-10 told me this was a like for like replacement. Absolute joke. In the end I was basically told take it or leave it. Now my washing machine is having issues, once again they have refused repair. I have been waiting 48 days for a resolution but can’t get an answer from them. I keep getting told it’s moved to another department, and of course I am unable to talk to the other department. CUSTOMER SERVICE: Firstly be prepared to wait on hold forever before talking to customer service. Secondly, if customer service can’t answer your questions you can’t automatically talk to a supervisor. Supposedly your information is forwarded and a supervisor should call you back within 4-24 hours. I have called 5 times requesting a supervisor, I am still waiting for a call back 408 hours later. Conclusion. I will never use this company again, and would highly suggest that everyone avoids this company.

I have been trying to contact customer service about my account for 2 1/2 weeks. Each time I am either on hold for over 30 minutes with no answer or asked if I would like to use the call back option and do not get a call back. Customer service sucks and I will be looking for a new warranty company.

Great caring customer service...No follow through and only fix your stuff 40% of the time. They deny, deny, and deny as much as possible. Please avoid for the sake of your own sanity. My apartment has been over 94 degrees for a week now and no one has responded after I've called 5 times. I've resorted to looking personal phone number up scrapping linked in to get a company response. Absolute insanity.

Every interaction I’ve had with 2-10 Home Buyers Warranty has been frustrating. The contractors they send are consistently the bottom of the barrel—repairs drag on for weeks or even months while waiting for parts, and nothing ever gets properly fixed. Their approach is to Band-Aid problems rather than resolve them. When I used my own contractor (after getting approval first), I discovered they have hidden limits on labor reimbursement. Even when they say they’ll pay you back, it’s only a small amount—minus your service fee, which you already paid out of pocket. Trying to reach the claims management department was a nightmare. It took seven business days to finally speak to someone. Callback requests would come 5–6 hours later—often at night—because they’re on the West Coast and I’m on the East. Overall, this company makes an already stressful situation worse. Poor communication, poor service, and zero accountability. Save yourself the headache and choose another home warranty provider that actually values its customers.