1st Security USAReviews of 1stsecurityusa.com

I've had our system replaced by 1st Security and felt like a kid in a candy store. I couldn't get off the web creating logins and accounts for different visitors to our household. I particularly love the responsiveness of Larry, who was very friendly, communicative and alert to our needs. Larry came out to our home to do an initial assessment and in two days had returned to install out system. it's chic and beautiful to look at. Our old system was clunky and unattractive. We also did not get the remote access though we should have. Love the fact that I can stay in my bedroom and arm and disarm the system. We're looking at expanding to add the doorbell camera which will allow us to talk with visitors even when we're not home! Larry has called us at least two times within the two weeks our system was set up to check on different things and even to ensure that we submitted our registration. Great follow-through, excellent service. I'm only recommending this to others going forward.

Jeremy was punctual and professional. The appointment was easy to make with fast scheduling. I received an in-depth presentation and walk through of my home. He was very responsive to my questions and family's needs. There was no pressure to buy or add equipment I did not want or need. My new system was installed two days later. Larry the technical adviser was amazing. He was knowledgeable and friendly. He installed my system with no problems. He took the time to give us a lesson on how to use the app and new system. A few days later I had a question and he responded right away. I loved the system so much, that I referred my mother. Her system was installed a week later. I feel so protected knowing my family is safe using 1st Security Alarm company. I have the confidence of knowing that I can upgrade my system at any time. I can not thank Jeremy and Larry enough.

Very impressed with the service and introduction to the system!

From initial presentation to the after sales service, I have been very impressed with the fabulous service and attention from the team. They did an awesome job of making me feel secure in my new home. The pricing was the most competitive as well. I am so excited by having a smart house tailored to my needs at a reasonable cost. It also is great to support a leader in the field but also a local MD business.

Have worked with Jeremy and Larry at 1st Security for a few months now and they're great. They're far more responsive than any other alarm company I've worked with and they're focused on meeting your needs, versus endlessly trying to get you to buy more services and sensors that you might not need. In the house I just bought some other alarm company had installed a window open/close sensor on a window that doesn't open - probably fooling the prior senior citizen owners to pay more for more equipment they didn't need. I rest assured that 1st Security would never do something so foolish and greedy. They're good, honest people, and this is something that's unfortunately hard to find in the alarm business. I recommend them.

By far the best one stop security shop in the area. The system is so stupidly easy, their install was beyond perfect, and spent the time to train you there after. They are also very quick to answer any questions! We can not recommend them more. Move over all you other security companies, this is the best there is.

Amazing system! Did a lot of research on alarm systems....so glad I went with 1st security! They came to my house and explained everything to me, were not pushy at all. Came and installed the system a few days later....took the time to explain everything to me and did an amazing job with the installation. And the price is excellent, both the installation fee and the month to month. So happy with my decision.

I talked to many, too many companies when we got our security system companies several years ago. These guys were the best hands down. Super friendly, super knowledgeable (they can actually make your home safe vs just giving you a key pad a motion and a door sensor) and they have been great over the years we have been using them. I now have them as my provider for our company office and I have referred them out to friends and family. I own a business, and It's tough to find a company in the service industry that actually does what they say they will. Larry and Jeremy at 1st Security USA not only do what they say, they go the extra mile to make sure your happy and informed about how to use your security system. That's why I came back to them when I needed another system, and why I will remain a customer for life.