Chat agents are horrible
The chat agents are horrible. If they are real people they need to be more helpful and not so "cold".
By Jeromy
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,506 reviews
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Since 1994, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.Contact LensesEyeglassesSunglassesVision Test
1-800-GET-LENS (1800getlens.com) has 3,506 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 112 reviews with 1 star · Clear filters
The chat agents are horrible. If they are real people they need to be more helpful and not so "cold".
By Jeromy
Order inexplicably sat for a week with no progress, then I had to pay for overnight shipping to receive my contacts anywhere close to the timeline initially mentioned. Online customer service was useless and the customer service via the phone was underwhelming too. Saved a few bucks on contacts but would not use this site again.
By Justin
I have not received any contacts as of yet!!!
By Timothy W.
I placed an order for lenses the bill was $127 I added $17 for 2 day delivery which made it $144. After ordering I checked my final bill, IT CAME TO $207 !!!!! I called and asked "why is my bill so high" the guy on the phone said "processing fee, packaging fee. This is highway robbery stay away from these people!!
By Shay
The pricing was deceiving. I canceled my order so I hope I do not get charged
By Julie
The website offers a discount for your contacts to be under $10 a box but I got charged the regular price at 30 something a box plus over $50 in taxes and fees. I will never order from you again
By Jessica
Very disappointed about what I ended up spending for 1 box of contacts.
By Jerri L.
Lens usually cost $15 each. 1800getlens advertised a 30% savings. In the online cart it showed $127.48 ($10.62 ea). At check out it gives no explanation, just shows $179.41 ($14.91 ea). I'LL NEVER USE THE LIEING A H AGAIN TO SAVE $0.09- less than $0.01 per lens.
By NELLY