Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
11x builds AI Digital Workers that operate 24/7, in multiple languages, with human-level intelligence – reimagining how go-to-market teams get work done. Our flagship product, Alice, is the category-leading AI SDR that autonomously identifies accounts, researches prospects, crafts hyper-personalized outreach across email and LinkedIn, and books qualified meetings straight to your calendar. We believe the future of selling is faster, smarter, and more human-centered. That’s why we pair world-class engineering with hands-on GTM experts to deliver measurable pipeline growth, without adding headcount. 11x is backed by Benchmark and Andreessen Horowitz and has offices in San Francisco and London. If you’re ready to put outbound on autopilot and build the pipeline of the future, meet Alice.
11x (11x.ai) has 37 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 5 reviews with 1 star · Clear filters
Engaged with 11x through multiple discussions and internal/legal alignment based on a pilot approach that was consistently positioned throughout the process. Late in the engagement, this shifted to requiring a full annual commitment before any validation could take place. The issue was not pricing, but the inconsistency and lack of transparency in how the engagement was handled, which resulted in significant wasted time.
By Nicoletta C.
6 mnths in, and still almost no result. We don’t use it but can’t cancel the expense subscription, and they ignore us
By luolly S.
Pretty rubbish tool and just a wrapper for Amplemarket with rubbish GPT prompts.
By George W.
This only works if you’ve got tens of thousands of potential customers and can mass-send with the same messages, hoping someone converts. The emails feel spammy and have very basic customization. Haven’t had a single call in months
By Aram
11x.ai promises to engage prospective customers with automated, personalized, AI generated emails. Bringing together lead scraping, enrichment, email generation, and inbox warming/cycling. Since starting with 11x.ai, we have had 0 meetings have been set through this software. I negotiated for a 6 month opt-out period, that I am now struggling to actually "opt-out" of. If your TAM is not 100,000+ prospective customers, and you have some extremely compelling value propositions or offers, do not expect any true results from this product outside of burning some domains and certainly some money. If their customer service was better, and more astute in the world of cold email campaigns I believe I would have much less to say about 11x, but having been partnered with them for 90 days and voicing my concerns on multiple occasions, my AM has been nearly incapable of solving our issues, promising that time will make things better. I wish them the best of luck in turning around this company, the sales process was friendly and consultative, while everything afterwards has been regretful.
By Thomas S.
