ZolaReviews of zola.com

Called to ask a question and was told that they were not taking phone calls at this time. Contacted the chat support and all they did was ask questions such as my e mail and phone number than told me for $5.00 they would connect me to an answer site. I wish they had just registered at Target or WalMart!

On 6/30/26 I ordered a wedding gift off of a registry. I received an acknowledgement of the order and that it would ship between 7/3 and 7/14/26. I never received a tracking report or an email that the gift was delivered as I have from all other companies I've ordered from. You cannot speak to them, their phone number said to email them which I did stating if I did not hear from them by weeks end, I would dispute it with my credit card company. Here is their reply: "Thanks for reaching out - happy to help! I'm happy to report the couple successfully received your gift on Jul 07, 2026! We do advise couples to send thank you notes within three months of their wedding, but the timeline is completely up to them! You'll likely receive a thank you note in the coming months." My conclusion is they are idiots.

We ordered invitations for our 50th anniversary vow renewal from Zola.com. It was the most frustrating experience I’ve had with ordering something and I would never order from them again. The invitations arrived with some partial words and letters in black printed over the flowers and greenery on the top left corner of every invitation. I contacted Zola and asked for replacements. I was told I’d have to reorder. I felt they should be free and would have been willing to send the defective ones back. Kenneth did give 50% back after seeing my photos of the invitations and then offered 40% off and free shipping after many messages, but replacing them should have been easy and totally free. There was no option where fixing their mistake would be free. We decided to send the invitations with the error because this was causing me too much stress.

They're constantly out of stock of items even if you order while it appears they're in stock. They also have higher prices than just about any other platform. Please use any other registry service other than Zola for your own sanity.

Very disappointed with my experience with Zola. I received a damaged TV stand with the two main pieces cracked, making it impossible to assemble. I contacted customer service over a week ago and still have no resolution. I emailed them, called multiple times, and was repeatedly told I would receive an update within 24–48 hours, but the emails never came. Every time I follow up, I get another promise and no actual solution. What’s most frustrating is that companies like Amazon or Wayfair usually resolve issues like this immediately, either by replacing the damaged parts or arranging a return quickly. I honestly expected much better customer service from a company as large as Zola. At this point, I regret using Zola for my wedding registry and am seriously considering transferring the remaining funds to my bank account instead of continuing to purchase through them. The entire process has been stressful, time-consuming, and extremely disappointing.

Extremely disappointed with my experience using Zola. The platform is advertised as an easy way to combine and manage registries, but it created more problems than it solved. I had multiple duplicate purchases on items that were literally marked as needing only ONE purchased, and customer support’s solution was basically for me to manually go in and fix everything myself over and over again. At this point, I’ve spent more time troubleshooting registry errors and figuring out returns than actually enjoying the process. There has been little to no real assistance, and every issue seems to create another one. For a service meant to simplify wedding planning, this has been incredibly stressful and frustrating. Would absolutely not recommend to future brides.

Our guests funded our honeymoon through the registry. But we can’t withdraw that money without a US bank account. They never informed us this beforehand! Avoid like the plague!!

DO NOT ORDER a wedding registry gift through Zola/Target!!! They do NOT update their system properly, so the item I ordered through Target was already ordered but did not show that in the registry! I tried to cancel my order through Target since it was the same day, but because it was a Target Plus item meaning through a 3rd party vendor I can’t cancel the order because it’s already been processed. Great customer service Zola/Target…wrong!!! Instead, I had to make calls to Zola who then referred me to Target, who then referred me to Target Plus just to tell me what I already knew. Which is ridiculous since I ordered the gift item on Sat afternoon and tried to cancel it that night! The ordered had been processed, but definitely NOT shipped because the estimated arrival date was over a week away!!! I should have easily been able to cancel that order because Zola/Target registry doesn’t communicate with its retailers and is beyond worthless in helping resolve the issues they create! So, now I have wait until Mon when I hopefully get the tracking info and I have to call whoever the shippping company and refuse the shipment per the Target Plus customer service agent’s instructions and then I should get a credit back. Are you kidding me…why do I have to do ALL the work to resolve the poor communication and customer service issues these companies have! What a frickin waste and I’ll never order a thing from Target/Zola ever again!!!!!!!!!!!!!!!