I have same issue as other people
I have same issue as other people. False advertising. I thought I'm ordering regular book. Turns out it was pdf. No where on the site or mentions it was ebook. No reply for 2 weeks requesting refund.
By Monika B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
112 reviews
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zogomom.com is listed under Books & Magazines.
zogomom.com (zogomom.com) has 112 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
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I have same issue as other people. False advertising. I thought I'm ordering regular book. Turns out it was pdf. No where on the site or mentions it was ebook. No reply for 2 weeks requesting refund.
By Monika B.
I ordered a copy of Amy Tan's book Backyard Bird Chronicles. Their internet offering did not mention it was a pdf. I have not downloaded the pdf since I want a hardcopy. I asked for a refund, and they are refusing.
By Mark C.
I ordered The Kingdom, the Power, and the Glory, and asked for a hardcover copy of the book. Here is the comment I added to my order in Comments: “ I’m ordering a hardcover of The Kingdom, The Power, and The Glory.” When I was searching online for the book, I found a Zogimom ad indicating “Hardcover” so I ordered it at a good price. So I ordered what I thought was a hardcover copy of from this website. When I reached out to check on shipping information, I was informed that the item was a digital download instead of the hardcover book that was advertised. When I reached out to rectify the problem, they refused a refund and said I was basically out of luck. This company is NOT REPUTABLE by doing shady business and steals your money. Do not purchase here. FALSE ADVERTISING—BEWARE.
By Dewey
Don’t buy from them. I ordered a coffee table picture book from them advertised as hardcover. They sent it to me as an ebook. Never advertised as digital book. I did NOT download it and asked for a refund. They said forget it. All sales final. They lie and take your money. Stay away from this company
By Robin Lepkowski H.
Never received a book I purchase. Spam
By May G.
Scammers . Nowhere in the description does it say this is a digital book, not a hard copy
By Chris K.
Regret not reading the reviews before ordering. I paid through my credit card, so I am not worried about getting my money back. My order was very time sensitive. Even after waiting for several days past the delivery date, I still haven't received the book. Now reading the reviews, I am seeing that this is a scam.
By sr.haider
DO NOT BUY FROM THIS COMPANY!! Total scam! On their site you think that you are buying a hardcopy but it's just a download even though they ask for your address! They refuse to refund and nowhere on their site does it state that it's only a download which doesn't seem to work.
By Gingin