ZLINE Kitchen and BathReviews of zlinekitchen.com

DON'T MAKE MY MISTAKE. I remodeled my kitchen last year, and purchased a whole package of Zline appliances. It has been a nightmare since the first appliance was installed, and I regret this purchase more every time something else goes wrong. Not just because the appliances are unimpressive, from the janky freezer doors that never quite close to the listless dishwasher to the oven I haven't been able to use since before Thanksgiving (isn't that convenient?), but also because they can't manage their customer service. They're currently like a week behind in getting back to people because of all the recalls and customer complaints. Yikes. It's just one problem after another, and each time they send repair people, I have to waste an entire PTO day to wait, because they use Sears Service who won't give smaller than an 8AM-5PM service window. Who needs a week or two of vacation? Not me, apparently, because I prefer waiting for, and then being blown off at the last minute by, overworked and underpaid Sears technicians. Contacting customer service is a huge waiting game, because you can put in a request for a call back, like they tell you, and then YOU WAIT DAYS for a response. Or you can put in a Customer Service Case, and STILL WAIT DAYS for anyone to reply. I have an open case, open since Dec 15th (10 days and counting) with NO RESPONSE YET, regarding the cancelled service calls. Shameful. Zline took my gorgeous and expensive kitchen remodel and turned it into a massive burden. I have all the regrets.

Refrigerator stopped working and NO RESPONSE! I have called countless times and sent now 2 emails regarding our 36inch built in refrigerator that we purchased for $7000!!!! This is our 2nd issue with this device. The customer service is absolutely unacceptable and if we do not hear from them shortly will look into other methods of recourse.

Emailed video of the issue over a week ago, since than have sent to more emails with no response. I had 22 family members here for Thanksgiving. Had issues with all three ,dishwasher, dual fuel range and dents in fridge. Still no response. I paid a lot of money for them to go into my new custom kitchen. A purchase I regret. Still can not use my stove, still waiting to hear.

We've only had these in our new home since the middle of July 2023....RUN DONT WALK. We did all the research and read all the glowing reviews and purchased a whole kitchen of appliances. The refrigerator came DOA, we went 2 weeks without a refrigerator until the new DAMAGED refrigerator arrived only to figure out while waiting for the replacement skins to arrive that the flap that seals the french does did not work properly so we had to manually close this everytime we opened the doors. The first range hood arrived damaged also, they sent us a new one, DOA!! while waiting for the new one to arrive, the hood began working, so we sent the new one unopened back, big mistake, intermittently the hood would not work. You have to get eveything on video for anything to be approved, so I had to start videoing everytime I wanted to use the hood, finally caught it, sent it in only to be told I should check all of the connections, they finally have agreed to send a new hood since this has been a problem from the beginning. Next, one of the ignitors on the range quit working, did get that fixed. The dishwasher is completely worthless, I have to hand dry everything including the interior of the washer itself or the standing water begins to make the machine smell funky, everything about the dishwasher is crap, flimsy and a terrible layout on top of it, my kitchen aid was far superior. Dare I say the only thing that hasn't had a problem is the microwave drawer. The customer service is terrible, when you go on line you have to fill out a form that asks for information that the retailer you bought it from would have, ie, shipping address, tracking info etc, so I had to jump through those hoops too. Due to how customer service is, entering takes a minimum of 2 weeks, I hope you look elsewhere, this has been a huge disappointment in our new home, I'm guessing the longevity won't be there either, I'll give them 3 year

Zline is great at responding to honest though unflattering reviews if they only put the same effort into supporting their customers before the review. They should probably shut down the business, go and learn how to support products, and then come back and try again.

I loved my range and oven until two years after buying it the oven stopped working. Customer service is horrible they do not answer their phone. They call you back then hang up on you. The customer service is horrible! Cost co where we purchased it is trying to help. Wasted a hole day with no results.

I purchased a built in stainless steel refrigerator. The options were either: panel ready or stainless steel. Much to my dismay it arrived in multiple pieces and was panel ready. I had to basically assemble the refrigerator. I’ve owned other similar or nicer end lines and this is by far the most complex panel I’ve seen, in addition the parts are cheap. One of the panels was damaged from the manufacturing process and I’ve placed multiple calls and zero response

I agree with the other 1-star ratings, This company makes a great-looking product, but when it comes to customer relations and the quality of the product, sorry to say, it's now a 1-star. Currently, we are not able to use the oven due to a recall of the carbon monoxide emissions. These are cheap knockoffs of a better quality.