ZIWOReviews of ziwo.io

Our experience with ZIWO has been disappointing, mainly because of the lack of post-sales support. Before we signed the contract, the sales team was highly responsive, proactive, and followed up regularly. However, once the agreement was signed, the level of support dropped significantly. There was minimal assistance during onboarding, and after onboarding, getting help has been extremely difficult. We are currently struggling with the system due to the lack of timely technical support and guidance. When investing in a business communication platform, ongoing customer support is just as important as the product itself. Unfortunately, our experience has been that the support ends once the sale is completed. I hope ZIWO takes customer success more seriously and improves its after-sales support, onboarding assistance, and response times so that future customers have a better experience.

Our Ziwo numbers were down from early March due to server issues on their side, with no contingency plan to keep service running. Meanwhile we kept paying for a telecom subscription tied to a service that wasn't being delivered. Poor reliability and no accountability when it mattered — I can't recommend them for any business that depends on its phone lines.

Before signing the contract, the team was very responsive, polite, and would reply within minutes. However, after signing, the experience changed completely. I faced an issue adding an agent to their platform and escalated it with screenshots to their support team. Despite this, I received no proper response or resolution. After several following u, the account manager, Wahba, replied claiming that the agent had already been onboarded 4 days earlier, which was simply not true. like they were implying I was lying, even though I had already shared screenshots showing the issue. The main concern for me is the lack of accountability after the contract is signed. For a service provider, trust and follow-through matter, and unfortunately this experience has damaged that trust.. will not renew for sure

It is a total disaster call center software, if your customers are using true caller then be ready to have your phone number identified as scam! Customer support does not exist, and you have to keep chasing after them to get help with minor issues. Not talking about terrible voice quality, get ready to receive invoices for another subscriber and find it deducted from your account, get ready to request for a service and pay for it and never receive it, we asked to add 3 users to our subscription, they were added to the bill but users were never received and never created. almost 2 months going back and fourth to avoid writing bad review and make complaint but unfortunately it did not work. Not accepting my advise? okay it is up to you get ready to the pain when you decide to use their service.