ZiphealthReviews of ziphealth.co

Response from Ziphealth· May 7, 2025

Hello, Thank you for your feedback—we truly value your loyalty and are sorry to hear that your recent experiences haven’t met expectations. It’s important to us that your medication is both effective and consistent, so we understand how frustrating this must be. We did transition to a new supplier earlier this year, and while all medications we dispense meet FDA requirements and are sourced from licensed U.S. pharmacies, we recognize that differences in appearance (such as imprint or pill markings) can understandably raise concerns. That said, changes in how you’re responding to the medication should absolutely be taken seriously. We’d love the chance to look into your recent orders and work with our pharmacy to investigate further. Please reach out to our support team with your order details—we’re here to help and make sure you feel confident in your treatment moving forward. Thank you again for bringing this to our attention. Best regards, The ZipHealth Team

Response from Ziphealth· Mar 11, 2025

Hello! Thank you for taking the time to share your feedback. We sincerely apologize that your experience with our compounded Semaglutide medication did not meet your expectations. At Ziphealth, we are committed to providing high-quality, effective treatments, and we always strive to ensure our patients receive the best care possible. Our team aims to personalize treatment plans, including medication dosages, based on individual needs, and we understand that different patients may respond differently to treatments. We appreciate you recognizing our responsive customer service, as we continually work to maintain open lines of communication with our patients. Your comments will help us continue to improve and ensure that all our patients feel supported on their health journey. If you’d like to discuss your experience with your treatment further with one of our pharmacists, please don’t hesitate to reach out directly. We value your feedback and would love the opportunity to address your concerns more thoroughly.

Response from Ziphealth· Feb 14, 2025

Hello Darren, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the inconvenience that you have experienced with using our services. We would be more than happy to explain the process for you and the purpose of the process to ensure safe procedures of our processing. We strive to provide the best service possible for all of our patients. Based on your experience, we would be more than happy to further assist you if you wish to contact us. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 10pm (EST). Kind regards, The ZipHealth team

Response from Ziphealth· Feb 13, 2025

Hello Michael, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the inconvenience that you have experienced with using our services! We strive to provide the best service possible! We are more than happy to further assist you if you wish to contact us. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 10pm (EST). Kind regards, The ZipHealth team

Response from Ziphealth· Dec 30, 2024

Hello Ryan, Thank you for taking the time to provide us with your feedback. We apologize that the medication hasn't given you the results you expected, especially when you've had success with these medications in the past. First, it's important to give the medication some time to work. Our experts recommend using your weight loss medication for at least 6 months to judge its effectiveness. Remember that individual responses can vary, and your body may need some time to adapt. Rest assured, Strive, our licensed compounding pharmacy, is our exclusive partner. We collaborate solely with compounding pharmacies accredited by NAPB and/or LegitScript, ensuring they meet stringent FDA and state quality requirements and undergo regular inspections. Upholding the highest standards of quality and safety is our foremost priority. There can be many factors that influence the effectiveness of a medication, and our clinical team is here to help. We will be following up with you directly to help address any further concerns. We look forward to assisting you. Best regards, The ZipHealth Team

Response from Ziphealth· Nov 19, 2024

Hello Jonathan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you've experienced regarding shipping and communication. We recognize the significance of these updates and sincerely apologize for not meeting your expectations. Our goal is to make this experience right for you. Please contact us directly at [email protected] or call (888) 634-1354 so we can assist you with your order status and any other concerns you may have. Best regards, The ZipHealth Team

Response from Ziphealth· Nov 11, 2024

Hello Larry, Thank you for taking the time to share your feedback with us. We understand your frustration regarding the necessity of having a video consultation when you wish to refill your prescription. Telemedicine regulations require that healthcare providers follow state-specific guidelines set forth by the State Boards of Medicine. This means that a video consultation is a necessary step for issuing prescriptions in your state. We cannot ship orders until this consultation is completed, and I understand how this may seem cumbersome, especially if you are already familiar with the process. To make things easier for you, we recommend considering our subscription option. By choosing this, you'll only need to complete one video consultation for the duration of the subscription, which can last up to one year. If you are requesting the same medication and dosage, only one video consultation is required within a 90-day period. Once this consultation is completed, you won't need to repeat it for another 90 days, making your future orders much more streamlined. We hope this information helps clarify our process. We are here to support you, and if you have any further questions or concerns, please feel free to reach out. Best regards, The ZipHealth Team

Response from Ziphealth· Jun 14, 2024

Hello, Thank you for your rating and I'm sorry that I could not meet your expectations with this request. We are continuously working on improving our services and your feedback is very valuable to us, if there is anything we can do to help you further please feel free to reply to this email and we will assist you as best as we can. Kind regards, Trevor Customer Care Advisor Please see the ZipHealth Help Center (ZH) to answer any questions you may have about your treatment or our service: support.ziphealth.co (http://support.ziphealth.co/)