ZipcarReviews of zipcar.com

I booked a car for an hour to pick up a panel for my kitchen. At the end of the trip I was prompted by the app to report on the state of the vehicle and decided to comply in the spirit of helping the company running an efficient service. I reported a boot soiled in dog's hair and grease marks in the backseat. Next thing I know I get fined £50 fir the dirty car. I've contacted customer service believing out was a genuine mistake but in fact the customer service exec. was very abrupt and dismissive and refused to remove the fine, even escalating the complain to management level brought about the same results. BE VERY CAREFUL ZIP CAR PUTS THEIR LONG HANDS IN YOUR POCKET FOR ANY POSSIBLE REASON.

Having previously used Zipcar for about 6 months, I subsequently bought a car and cancelled my membership. In those 6 months, the service was average at best - all cars were dirty to some degree, some were badly damaged, and one didn’t even exist. Fast forward to this week and I wanted to reactivate my membership for a specific day and reason. At no point was it made clear that it wouldn’t be immediately approved, a fact that only became apparent when I had paid the membership and application fees. I called and spoke to somebody who said if I needed to get a full refund I could do. I decided to wait an extra 30 minutes until I absolutely had to make alternative plans, and then called back - this new representative said that I couldn’t have any refund whatsoever. I was told a supervisor would call me later that day (3rd February) or the next day (4th February). It is now the 10th February and I’ve heard absolutely nothing. It’s a pretty perfect example of Zipcars attitude to customer service. Zipcar are a terrible company, with dirty cars that all seem to smell of marijuana, and when you complain they won’t move an inch because they want every cent of your money. Avoid at all costs, and maybe just pay the extra for a proper rental vehicle. I won’t ever be using Zipcar again, it’s just not worth the hassle and stress. Seriously, 1 star is generous.

WHAT A SCAM ZIPCAR IS! I CANT BELIEVE IT. THEY CHARGE ME $25 APPLICATION FEE WITHOUT TELLIN ME AND ALSO THE MONTHLY FEE OF $9 WAS SUPPOSE TO BE WAIVED FOR THE FIRST MONTH BUT THAT WAS ALSO CHARGED TO MY ACCOUNT WITHOUT MY CONSENT. AVOID...AVOID ... AVOID THIS COMPANY

This company is the worst I have ever dealt with. I was paying for my girlfriends membership and she has found syringes in a car that she picked up from GA Tech's campus in a kia soul that was also damaged all down the side from a driver side swiping something, she picked up a car from Howell mill that was a chevy electric car- that one wouldn't turn off literally would not turn off and no way to charge the car, she picked up a car from State street once that had empty liquor bottles under the drivers seat. Every car that she ever rented would have service needed lights on, they were all filthy. Then they locked her out of the last vehicle after she paid for another day, like 3 hours after taking the 99.95 out of the account and refused to let her back in. They said that her account was under review. They wouldn't let her get her things out and then left the vehicle abandoned in the apartment complex for 72 hours. They were already tagged for towing, too bad they made it before the tow truck got here on the last day. If you like HORRIBLE customer service, risking being arrested for drugs or alcohol found in the cars from previous drivers, or being broke down because they don't maintain the cars then this company is for you! Honestly, just get a rental from a real rental company with the subscriptions they offer. You will save if you use the car for more than a few days a month and wont risk the felony drug charges that you may get using Zipcar! This company is a ripoff!

I think zip car is some b******* They sit there and take $25 from you. Every time you apply and lie saying that they can't give it back when it is just actually. The poor man trying to get rich off. Other people because there is no reason for you to have to collect $25 named refundable fee. Every time someone feels out your application. They have collected $ $50 from me just for applying on their app. Because one time I did it. They never sent me anything saying that I was approved or not approved. And then this time I did it. They said that I was not approved so let's stop Falling for the stupid scam artists that's collecting money off of people in These hard times for no reason. Stop feeding the enemy.

DO NOT USE! AVOID THIS COMPANY! They will charge you after for all sorts of nonsense and they do not care about any of your replies,they just charge your card although they are in the wrong and they completely ignore you afterwards.PLEASE SAVE YOURSELF MONEY AND SANITY!

I have create an account with zipcar and I have been charged £15 without my knowledge. I have asked account to be closed and money to be refund. Still this request is not being completed. Please stay away as it is more like a scam rather than a business.

Zipcar is a fantastic service, particularly the flex service. It has been particularly useful with trips to/from the airport. Any time I have called an operator, the phone was answered quickly and my query dealt with promptly. I was, however, most disappointed with a recent trip in an electric vehicle. The car ran out of charge so quickly that I had to stop and charge it a few miles into my journey. The process of finding a charge point, figuring out how to charge it and a partial charge, added an extra hour to my trip... which I had to pay for!