ZINVOReviews of zinvowatches.com

Watch very big not as shown in pics

I just ordered my watch, order # 9695, it is amazing though that a simple change of address to have the watch delivered to is causing so many headaches. It appears you can't put a typical address down for a US delivery, it has to be exactly as they want it. Well, I just sent the address for delivery EXACTLY as you requested, I am hoping this will solve the issue and I will receive the watch. I also tried calling the contact number from the website (yes it's a Boston number) and it's like I called someone's cell with the voice message repeating the number and leave a message. I'll update once I hear back. I am TRULY hoping the 5* reviews are more like what I expected... 2/22/18 Update. So I sent the company my address three times (above) then got the message from them saying they will let me know when it will be delivered. Just yesterday they sent me another e-mail asking for my address? Again pretty unbelievable, four times. After I replied they sent another message thanking me and will let me know once the watch is shipped. No phone that works, and only one person that ever corresponds. Julie, I hope your watch is what I hope for.

Received my watch. It was USPS issue and they worked it out with me.

je fais suite à mon avis du 08 décembre. J'ai reçu un mail de zinvo europe le 19 décembre m'informant de l'envoi de la montre que j'ai reçue le 26 décembre. (ma commande datait du 19.11.17)

I've purchased 3 watches from this company. The watches took a while to come, but they eventually did come -- And I still wear them. The watches themselves are nice, but I pray nothing ever goes wrong with them. The reason I rated this company so low is because of its service. I ordered a watch for $299, and then a week later the price dropped to $199 because it was on sale. I asked for them to see if they can refund me the difference or allow me to cancel the order and re-place the order since nothing processed yet and the watch hadn't even shipped. They constantly told me they would check with their supervisor and get back to me, but they never did. Finally I just ordered the watch again and decided to send the first watch I ordered back for a refund. Since they had been "working" with me on the issue they agreed to refund me the money once they got the watch back. I sent them the tracking number and the receipt. I even notified them when the watch was delivered back to them. A full month later, I still had no money despite constant assurances and promises I would. Finally I got fed up and contacted my bank/credit card provider to see what I could do. I explained the whole situation and luckily, after providing proof to my bank that I no longer had the item and didn't have my money back, they charged back the money Zinvo took from me and refunded my money. Tip: Contact your bank/credit card provider and see if they have protection against not receiving items/fraud/etc. They might be able to help you out like they did me. ZInvo will not return your money. Update (3/7/2018): So after Zinvo attempted to collect on the watch I charged back (which I did a month after returning the watch, mind you, and after trying to get them to refund my money), Kristina offered to try to make things right. Honestly I was skeptical given my long and sordid history with the company, but she actually followed through. It's a shame that the rest of the support team couldn't follow through with their repeated promises, but at this point it is what it is. So I'm still not happy with the way things were handled initially. That being said, I do respect the customer service afterwards, so in light of that I'll shorten my review. I'll increase the rating to 3 stars as well, since despite everything I actually like the product -- It's everything else I wasn't fond of. I'm also impressed with Kristina since honestly, I wasn't really expecting her to do what she proposed. I'll continue editing this review as updates happen, but right now I'm cautiously looking at becoming a prospective buyer again. For those looking at purchasing, just be aware that it can take up to a month or so to receive the watch.

Bonjour à tous voila aprés plus de deux mois d'attente et de nombreux mails je n'ai pas reçu ma commande (rupture de stock) mais j'ai eu le plaisir d'être remboursé de celle-ci. Je n'aurai donc jamais ma montre mais visiblement le plus simple est de ce rendre chez un de leurs distributeurs... Je tiens à remercier Kristina qui durant plusieurs semaines et plusieurs mails, ma tenu informé régulièrement de l'avancée de la situation. Je conseille donc en cas de problèmes de la contacter directement à son adresse mail. il suffit pour cela d'écrire un avis sur Trustpilot elle prendra contact avec vous directement. Bonne journée à tous.

I made order number #UAE2017 on 07/october/2017 and till now there is no shipping number or anything. And all that i get from their emails are promises to ship soon which seems to mean never in their dictionary. Finally a shipment was created with UPS: 1Z8836X40473576646. I guess we should give them a bad review for them to act on the orders. You should seriously consider to improve your services. I received the watch today 8/november/2017. It is really worth the trouble so i changed the rating to 3 stars and i wont give them more than that because of the delay. I suggest to Zinvo guys that if you need a month to make the watch ,you should say so on your website

Late delivery and the watch looks better in the web than real. But its a real company with good customer service staff.