ZilocarReviews of zilocar.com

Response from Zilocar· Jun 6, 2026

Thank you for your feedback. We take every review seriously, so we searched our customer records and our Stripe transaction history - and we were unable to find any purchase, account, or report request matching this name. We've also reached out through Trustpilot to verify your experience. If you are a genuine customer, we'd like to help and we respond to every email we receive - please contact us at [email protected] with your order ID or the email used at checkout, and we'll resolve this right away.

Response from Zilocar· Jun 6, 2026

Thank you for taking the time to leave feedback. We take every review seriously, so we searched our customer records and our Stripe transaction history - and we were unable to find any purchase, account, or report request matching this profile. Combined with the absence of any transaction on our side, this strongly suggests the review did not come from a genuine Zilocar customer, and we have reported it to Trustpilot for verification.

Response from Zilocar· Jun 4, 2026

Thank you for your feedback. We always investigate negative feedback, so we checked thoroughly: there is no purchase, account, or report tied to this name anywhere in our records or in our Stripe payment system. No transaction with us ever took place. Combined with the absence of any transaction on our side, this strongly suggests the review did not come from a genuine Zilocar customer, and we have reported it to Trustpilot for verification.

Response from Zilocar· May 20, 2026

Hello, Thank you for taking the time to share this. We take feedback like yours seriously, and I'm sorry the reports didn't meet your expectations. I'd like to look into each of the issues you mentioned. These are exactly the kinds of things we want to get right, and if something's off, we want to understand why. Could you reach out to us at [email protected] with the VINs you checked? That way we can pull your reports, investigate what happened, and make it right. We genuinely care about accuracy. Please reach out to our support team, we're here to help.

Response from Zilocar· May 5, 2026

Hi, Thank you for taking the time to share your experience - we truly appreciate all feedback. We're sorry the reports didn't match what you were expecting. Vehicle history reports focus on a vehicle's past (accidents, title status, ownership, recalls, etc.) rather than technical specifications like HP or torque. We understand this can be confusing if you were looking for that type of information. We'd love the opportunity to walk you through the report and show you how to get the most out of it. Please don't hesitate to reach out to our support team - we're here to help. Best regards, Zilocar Team

Response from Zilocar· Mar 27, 2026

Dear Ron, Thank you for sharing your experience with us. We take all feedback seriously, and we're sorry to hear this didn't go as expected. Vehicle history data is sourced from multiple third-party providers, and coverage can vary between reporting services. That said, when a concern is raised, our team follows a standard verification process to review the claim thoroughly and fairly. We understand that process felt frustrating in this case, and we're sorry it wasn't a smoother experience. We truly wanted to find a solution together - we're sorry it didn't work out that way.

Response from Zilocar· Mar 21, 2026

Dear Customer, Thank you for taking the time to share your feedback. We’re sorry to hear that the report did not meet your expectations. We understand how important it is to have complete and reliable vehicle information before making a purchase. Our reports compile data from multiple trusted sources; however, coverage can sometimes vary between providers due to differences in data availability and reporting timelines. In some cases, an accident or damage record may not appear if it was not reported to insurance, police, or a state authority, or if repairs were handled privately. There are also situations where certain states or jurisdictions have limited reporting or incomplete digital records. Currently, accident and incident data is available for up to 38 states, and if a vehicle’s history falls outside those areas, coverage may be limited. Additionally, some data sources may take time to update. We appreciate you bringing this to our attention and would be glad to assist you further. Please contact us at [email protected] or reply to your original email so we can review your case, help with your request, and ensure everything is properly addressed.

Response from Zilocar· Mar 18, 2026

Dear Customer, Thank you for your feedback. We’re sorry to hear the report didn’t meet your expectations. Our goal is to present vehicle data in a clear and structured way, so we take feedback like this seriously. If something in the report seemed inaccurate or unclear, we’d genuinely like to review it with you. In many cases, there may be additional context behind how certain information appears, or we can help clarify specific sections. Please feel free to reach out to us at [email protected] - our team will be happy to take a closer look and work with you to resolve this.