ZigZag rent a carReviews of zigzagrentacar.com

Plus jamais cette compagnie ! Ils nous ont débité 600USD de caution et jamais remboursé même s'il n'y à pas eu de problèmes ! Ils débitent la somme au moment de la location et après des mails, des coups de téléphones ils l'ont gardé !! Quoi faire une fois en France hein?! À bon entendeur. Bruno

First and the last time renting with this company, actually i couldn't take a car from them cuz from idk whatewer reason they ask you for the insurance!! that is the first time in my life they ask us residents for their own car insurance. Non of the car rentals never ask of it. So if you dont have one they will ofer you one for 20$ a day!! I am are you guys kidding me, that is the kind jf service you offer to you customers?? Shame on you

They didn't refund me money, because i cancel my booking.

Like many others here, I have been ripped off by this company and I do regret choosing this car rental company for my holiday. When I rented the car, customer service was just rude and very unhelpful when asking questions as you could just tell by the look on their face they could not be bothered answering questions. In particular the way they guys at front desk spoke to my lady was just despicable and extremely rude! Despite the fact that I returned the car in excellent conditions and at the right time as per contract, at the end of the rental period, zigzag rental car did not refund my deposit of 600 Dollars within 5 working days as per contract!!! Instead, after a few days from the end of the contract with them, they attempted charging me another 400 Dollars for NO REASON! Yes, you have heard it right! Got all evidence of the attempted charge from my card company! When asking for explanations by sending emails to their customer service, they even had the gut to say that they had completed the refund on my card while it was completely FALSE. Instead they had just tried charging more money on it! After a few emails sent where I requested proofs of payment on their side, they decided to refund me of 300 dollars stating that they could not give my deposit back on full because of toll charges and late car return. While I take all the responsibility for the toll charges encountered (although 25 Dollar admin fee charge for toll is a total scam as the toll fee in US roads is just 1 Dollar), I told them I would not entitle zigzag to charge me any money for late car return. In fact, the car was returned at the right time within the contractual obligations in accordance with their car drop off clause. The car had been dropped off at 5.54pm and the deadline was 6pm! Under NO CIRCUMSTANCE, zigzag rent company has the right to charge me for a late drop off when the vehicle was returned WITHIN the grace period. Also, after returning the car I had to wait 15 mins for the guy at the font desk to be ready to serve me and final check the car. At that time he was busy having an argument with another customer about the car agreement (I wonder WHY?!). After checking the car, the employee confirmed me and my partner that the car had been returned on time and I was not going to be subject to additional charges. Now I am just claiming back the deducted amount of 150 Dollars + taxes!! Even in this case, zigzag car company is in breach of its contractual obligations. Last but not least, zig zag car rental requested a copy of my driving licence a few days before the end of the rental period!! They let me rent a car without having a copy of my or my partner’s driving licence on file!! While they should have requested a copy way before allowing me to rent the car!! This is just UNLAWFUL. Please do yourself a favour and stay clear from these people!! Choose a serious and honest car rental company!

No good, didnt like they way they treated me

First of all, I had to wait for a long time for the shuttle service to pick me up! The agency manager was not on time so it was not possible for me to pick up the car at the time I indicated to. And i also waited 1 hour until they were done with other customers and then the clerk took a really long time to fill out the paper work! This really messed with my plans since I lost a lot of time. Moreover, the clerk later asked me to provide insurance documents which I never had to provide for any of the car rentals (and I have rented many cars). Since when does one have to provide proof of insurance? But when I did provide the proof – a copy of my current insurance card - he informed me that it was not enough and I need to purchase additional insurance from them. Terrible service! Think twice before renting a car here.

BEWARE!!!!!! I wish I saw the many negative reviews on this site, google and yelp before I booked with them. They come up on search engines (ie. Kayak where I found them) as airport location. This is not the case. The "5-7 minute shuttle" is a complete lie. When we called to get picked up it took FORTY MINUTES for the shuttle to arrive. Then it took 25 minutes in the shuttle to get there. There being a sketchy looking place in the middle of the ghetto. We were travelling with my 2 year old son. They said nothing about tolls to us. We were from out of town and did not realize there were tolls until we were already driving on the highway. When I asked him about it after he blankly informed me that there is a $25 per toll charge. So given that we passed through about 6 or 7 tolls I'm sure there will be an extra $200 charge. He said I should have set up a pass beforehand however he conveniently did not tell us this at the beginning. There was no communication about anything unless I specifically asked them. The "baby seat" we rented with the car was rickety and not safe at all. It did not tighten enough to a point where it would be helpful in a car accident. I read the reviews about getting charged a $20 late pick-up fee. We were late but I called them ahead of time and told them we would be late. However I would not be surprised if my invoice will show up later and have that fee tacked on. I will likely be writing another review after I receive my invoice because I fully expect more hidden fees and charges after reading the many other reviews. I am surprised this company is still in business. Complete fraud. The minimal savings compared to a reputable company IS NOT WORTH IT especially since they add so many hidden fees that you end up paying way more in the end. Hopefully enough of these reviews become widespread online and stop people from giving them business.

the company charged me more than $ 600 for $ 25 each of tolls (which cost them $ 3) for which I never had proof of invoice and statement by email. I know that I have spent 4 times voluntarily. they kept my driver's license they had printed and without realizing it, I spent the week without a license. someone could have called me. Please make sure it took 10 days for me to refund my security deposit. stay on the spot until gin to close your transaction. I will make a complaint and inform everyone I know not to do business with zigzag.