Regarding my review of January 4
Regarding my review of January 4, and Zerelam’s request I contact their “support”, was a complete joke. After sending numerous emails as well as photos of the incorrect, poor quality hat at their request, this is the result. They will not accept a return, and will only refund 20% of my purchase price and will not replace my order with what I originally ordered from their website. This company is a sham. If you want to get ripped off, order from them!!
By Fred
Response from Zerelam· Jan 17, 2024
We're truly sorry for the manufacturer's error causing the poor quality embroidered hat and our initially inadequate response. As a reputable company, we offer full refunds or replacements at original price—not just 20% off. Thank you for your patience!