Great jewellery
Great jewellery, fantastic staff who genuinely cares about what you're looking for and, more importantly, why you're shopping for it.
By Steven G.
Monday, November 9, 2026 · Customer reviews of US businesses
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207 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Zales - America's diamond store since 1924 - for the best fine jewelry selection of rings, necklaces, earrings, bracelets, and watches.
Zales (zales.com) has 207 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 33 reviews with 5 stars · Clear filters
Great jewellery, fantastic staff who genuinely cares about what you're looking for and, more importantly, why you're shopping for it.
By Steven G.
Good service, good stuff esp in Utah, Salt lake!
By Engel
Abby and Bridget from the Zales outlet in Watuaga, TX were so helpful. Great customer service. They tried their best to help me find a ring I loved and showed that they cared. They helped again when I came back to get my boyfriend a ring and they remembered us! That's how much they care about their customers. I will definitelt recommend this Zales outlet and these 2 employeese to others and i will be coming back. Love the ring as well, great quality!
By Brittany C.
I purchased jewelry with Fran the store manager here in Joliet, Il at the Louis Joliet Mall and I'm extremely happy with my purchase Fran taste in jewelry is unmatched Zales will be my jewelry store for all my Jewelry needs going forward "THANKS" so much Fran for all your help!!! Kelvin A.
By Kelvln C A.
Great jewelry, wonderful staff that cares about what you are really looking for and most importantly, why.
By Danny
On 3/01/2020 I went to zales at bay plaza Mall to have my daughter anklet repair and I met Mr. Ahamed he was so very helpful instead of sending my daughter anklet to get repair, he was so helpful that he fixed it himself, my daughter anklet for free I was very thankful he made my daughter happy the management has hired the right person this time I really appreciated his professionalism
By CUSTOMER
I read the other review on here and elsewhere on the internet and got a little nervous, but luckily my experience has been really positive so far with Zales. My ring was delivered quickly, it was a great price, and pick up at the store was painless. Just sharing my personal experience.
By Jax
You can always find something that is beautiful on great discounts or even clearance prices. So its always worth checking out Zales when special days arrive.
By MerlinDaigneault