ZalesReviews of zales.com

Overpriced diamond jewerly. I purchased a pair of earrings from them online and the diamonds were so cloudy. Definately not worth the price. At least they accepted the return.

Poor, unprofessional dishonest customer service. Paid my account balancr in full and Zales charged a return payment fee and interest added to a paid in full zero balance. NEVER do any business with this company ever again. Disappointed

In 2019 I bought some relatively expensive white gold diamond earrings for my wife. The sales person included the lifetime insurance without mentioning it, but I spotted it and asked “how does this work, I don’t live in the US”. She said, don’t worry, it’s fine, just go to a store or equivalent in the U.K. Fast forward to 2021 and I need to get a replacement butterfly back. So I contacted support by chat who were responsive but ultimately didn’t solve the issue. The only solution was for me to visit the US (yeah right!) or have family or friend go into a store in the USA (with what?! The earrings are in the U.K.!!). So basically the diamond lifetime guarantee is also worthless as you need it inspected every 6 months in a Zales store. Convenient and I bet if you miss it by a week you’re out of luck. My last suggestion was to send me a butterfly in the post - it must way less than 1g, and could go in a letter. But “no”, we cannot “ship” internationally. Finally I asked if they could tell me the hole diameter so I could try and buy one locally, but “no”, they have no information on that (even though I gave the SKU). So if you live outside the US you’ll find warm words but no solutions - so I cannot recommend purchasing from Zales. Don’t get drawn in at the holiday malls….

While I always thought Zales was a reputable jewelry store, my kids got me a mother's ring from there, and within a few times wearing it, a stone fell out! Then, while there to get this fixed, I found a really pretty diamond ring that wasn't too expensive, and bought it. SAME THING happened! Luckily they had another one to replace it, but I'm afraid to wear either one now for fear another stone will fall out!!

I ordered an item, as a birthday gift, online. I wanted him to have it for his birthday and was told that he could pick it up in store. First I had an issue where I got an email saying that the item would not arrived until a month after purchasing (which would be a week after his birthday). There was no tracking information, because it said the item had not been shipped. Then suddenly I got an email saying it had arrived. I was happy about that working, but wondering why the tracking information was not up to date. Then when he went to pick up the item the store person refused to give it, despite me asking before hand if that was possible. I even contact customer service and they advised me to ask the store could allow a guest pick up just once. I of course had already tried but gave it another shot to no avail. She just kept saying a policy and I asked for her to show him the policy and all. Then, preceded to tell me they can "cancel" the order and then order it again and send it him his home address. I asked how long that would take, they said up to 60 days. I will not be buying from them again. This is going to be a huge inconvenience, as now I must take time off work to make the trip to pick it up.

Pearl earrings I ordered were not so white. They would not let me return them. I told them I would write a review about them, so here it is: do not make the same mistake.

I purchased my husband's wedding ring from Zales two months later it broke. I took it in for repair and of course they had to ship it off. So I decided to have mine sent in to be cleaned as well. A week later I receive a call stating they are unable to repair it and I need to get him a better quality ring. My thought is you shouldn't sale people low quality rings in the first place! So now he has to wait 8 weeks for the replacement to come in. I called Zales on the 29th of September because no one had called to let me know my ring was back in store and ready to be picked up on the the 27th and the lady told me she is with a customer and to call back. This was my second time calling and I guess since I had already bought the ring I was no longer a customer! I reminded her I am a customer too and then she told me she would call me back in one hour. 3 hours passed and no return call. My first and last time shopping with them!