ZalesReviews of zales.com

I ordered a Movado watch from Zales for my husband for Christmas. UPS lost the package, and has listed the package as lost on the tracking as well as informed me by phone that it is lost. Zales has opened an investigation , and will reply only by email within 10-14 business days. There are 13 business days until Christmas, so it is very unlikely that I will get a refund or replacement in time. This is an expensive gift that I will not be able to replace without a refund. So I am out the money and have no gift for my husband for Christmas. Literally the worst experience I have ever had with a company.

Pretty terrible customer service, only giving 1 star because I can't do zero. Ordered a bracelet online for Xmas. Received the item two days ago and it was not my item. Package was addressed to me but item and packing slip were for a different person in a different state. Called Zales and they told me that their ecommerce team has to handle it and it can take 10-14 days to get a response, they only respond via email. Tried to request cancellation/refund and told nothing they can do until ecommerce looks at it and responds. Left me hanging with no out for possibly 10+ days. Really terrible support, most companies would have apologized and sent a replacement, it wasn't a terribly expensive item but now 2 people got the wrong item and are stuck.

UPDATE: After posting Zales reviews and refusing to pay for a $261.00 repair on a 5 month old product, I finally received some hope and positive feedback from the local Zales Corpus Christi Assistant Manager, Nicole. She is waiting for my ring to come back from corporate and has offered to have it repaired locally. So if you’re at Zales in Corpus Christi and need help on a newly purchased repair item, please speak with her and see if you have any other local options. Also worth noting, Zales warranties only cover diamonds and no other gem stones. Zero Star review. Bought a new Mother’s Day ring to replace another Zales ring and both rings lost stones due to poor setting. This new ring was only 5 months old and they want 261.00 to fix lost stone even though all prongs are intact. Shop elsewhere or be warned you are wasting a lot of money. Poorest quality and customer service that I have dealt with from a jewelry company.

One star is as low as I can go. I bought earrings online and they broke in less than 3 months. Earring prong broke off and a stone fell out of the other earring. I called multiple times, even going to the local store for help. Zales.com would not give me my money back, because apparently they can only guarantee their products for 30 days! All I could get was store credit to purchase more of their garbage! Turns out, it is an online credit that I can't use in a store! Now I have an online credit and no jewelry to buy. Waste of $63. Not happy.

Order Number: 10000720964178 Purchased an engagement ring with the "Same Day Delivery by Roadie" option. The ring did not arrive. No phone call or anything else. Took half the next day to talk to one of the customer service reps who then tell me the order was cancelled. And I am still waiting for a refund of the 29.95 for shipping. I have been waiting for a month now... Not recommended.

I purchased a total of 4 pendants. I received 2 small ups boxes, excited I opened the first box, I pulled the first jewelry box and it was empty 😩 i opened the second box and it was also empty, at this point I’m shocked but still hopeful jewelry was inside ups box, took out the packing list carefully thinking it might be there, nope nothing, I looked good inside ups box, nothing. I checked, make sure I didn’t drop it just in case, nothing, I thought that’s weird maybe the jewelry is in the other ups box, I opened the second box and only one box with one pendant. Nothing else. I took a picture of what I received, and immediately contacted customer service. The rep said it’ll take about 30 days to investigate. I finally received an email stating they see in the video the items being packed and shipped therefore they can’t help me. I called the phone number they provided for further assistance, the rep I spoke with was breathing hard as if I was annoying her. I explained my situation, She tells me this case is closed, I asked to see the video because I received 2 empty boxes, so I need to know where did my jewelry got lost. I was a faithful customer to Zales but after this incident they let me down and will NEVER purchase from them again. They truly don’t care about their customer, I’m super super disappointed in Zales. 😌

Horrible experience! I signed up for a Zales account so that I can improve my credit NOT HURT IT! I signed up to have auto payments. My first payment did not come out I thought I would get a statement but I didn't until March the 27th. When I saw this I called that day & made 2 payments & the lady said I was on a recorded line. If I made my payments it would be fine so I did. But nothing came through. I have over draft protection and do not use it but know it's there. Plus if anything ever happens it would come out of my savings acct. Nothing ever showed up. Then my bank told me that there were so many complaints about them that they had to put a hold on the account which made my payments again 4 days late when I got my next statment on April the 7th I saw 3 payments now needed I called & made 3 payments. He said on a recorded line everything should be fine if I made my payment and which I did. Then I checked my credit report and now you reported me 30 days late. I clearly trying very hard to make my payments. I work in credit & this will hurt my employment they look at credit reports. I can prove everything! Then I once again signed up with their auto payments and they drafted my account 3 more months after I mannually put in the 4th month on the 25th of April. That's what happened on the 27th of April they drafted out 3 payments again, they did finnally responded and said they could not help me. please help yourself and run far away from this bank COMENITY BANK. thank you

Overpriced low quality jewerly. I purchased some gold chains from Zales and the chains keep breaking. Very low quality. I found other places online that have better quality at a lower price.