Travel Cat | Your Cat BackpackReviews of yourcatbackpack.com

I purchased two harnesses with the intent of keeping one for my cat (not knowing which size fit best). I paid for and sent one harness back to Travel cat, which according to tracking was received over 6 weeks ago. However, no refund and a million absurd excuses from the company. Terrible customer service and just being honest.

Purchased the True Adventurer harness. The small is somehow too large for my 8 lb adult female cat, and the XS is too small, doesn't even fit around the chest, even though I measured her chest at 12 inches and went according to their sizing guide. An in-between size would've been great. But they also don't allow returns or exchanges, it's store credit only and you have to pay the shipping to even send it back. So now I've paid $4.95 shipping three times now and I don't even have a harness for my cat. I'm going to have to pay another $4 to send this XS size back and then receive store credit for what... since nothing fits my cat? Customer service was a joke, they don't care that you spend almost the cost of a harness in shipping ($17.90 just in shipping so far, and I still need to order a different style harness since I'm forced to use store credit, so tack on another $4.95 for that). And they won't give you your money back. Future customers, use Amazon instead. It's the same exact harness that's all over Amazon with different brand names, and at least you can return it there if it doesn't fit. Disappointed to say the least.

I cant speak for the quality of the product but i can speak about customer service. They do not offer refunds, only exchanges. I contacted them for fit questions and was assired the mini fatcat backpack would fit a 10-15 pound cat. My 11 pounder would have to be stuffed in it. When i contacted them, i was informed credit only. But i had a 10% off coupon the first time around. The day after i placed the second order (which i had to bc what was i going to do with the store credit?) it cost me $30 more than the credit AND i got a 10% off coupon measage, TWICE after the fact. Informed by customer service that they want to help. Told they’ll offer me a %10 credit on my next purchase (which will never happen because im done with them) and they cannot retroactively apply credit. IN WHAT WORLD IS THIS POSSIBLE? Also i went and looked for my review and like someone else mentioned they only post their 5 star reviews and not the bad ones. Do not deal with this company

Had the big cat backpack (>$200) that lasted for less than a year due to the seams coming apart. After emailing them back and forth they said it was b/c the cat was attached to the leash but this was not the case (my cats don't wear the leash when in their backpacks). I have another backpack (off amazon) that I have had for twice as long with the same cats and it has held up great! DO NOT BUY FROM THEM! Terrible product quality and they don't stand by their warranty.

They hide negative reviews They use a service called Judge.me where I can see that my review SHOULD have gone through. Even after emailing with them back and forth with them saying "we'll do our best to make things right!", they continued to hide it.

Ordered a back ordered 150$ backpack. Waited 3 months to get it. Well fedex delivered the backpack to the wrong house and I know because they took a pic of the wrong porch. Called fedex they said they can't do anything and to get ahold of the shipper to file a claim. Its been 3 weeks I've messaged them multiple times to get it resolved. There not answering me so I guess I'm screwed out of 150$ I wouldn't recommend anybody ordering from this place there a scam.

This is a horrible company. They advertise returns are accepted within 10 days but then you find out only for store credit. Well I already have bought what they sell and I do not like it. DO NOT BUT FORM THEM!!!!!

They never seem to answer any questions. I atleast wrote to them 4 times. Not even once i got a reply. The same backpacks are sold on aliexpress for 1/3 the price.