YoufitReviews of youfit.com

CHEAP IS EXPENSIVE. I started a membership under a Black Friday promo: "No dues until January." There is no such promo you will end being charged two annual fees in 12 months, no matter what you do. They charge the first annual fee in January because the "no dues until January" mean you will end paying the annual fee later than the day you sing in for the program. Then they will charge another annual fee on the month 12, EVEN IF YOU CALLED AND AGREED WITH THEM NOT TO RENEW YOUR CONTRACT. The gym is dirty, there is no control, and people leave sweaty paper towels on the cardio machines. Between 6 pm to 9 pm you will not be able to work out properly because they don't have enough equipment to attend the demand of their service.

Left the reception area to go home at 20.04. Glowered at by reception witch who stood ready to leave with bag, hat and coat. Apologised for leaving late. (4 min). She then started to bang on about how unfair it was. I guess she wanted sackcloth and ashes. In how many occupations do workers expect to leave on the dot of end of shift?

Youfit Haydock Only visited twice.... cancelled membership due to.... Dirty & poorly repaired toilets and shower facilities. Mold on shower tiles. Dirty seat in shower. No lock on shower doors. Only one changing cubicle. Rusty equipment, equipment out of order, damp on the walls in the gym and changing rooms. In desperate need of refurbishment. Pool never available due to swimming lessons. Not value for money. Not fit for purpose. Their only positive is the staff are friendly and helpful.

Lancaster youfit health club Spa area was closed from January 8th until April 28th members were told it would be closed for 1 month for essential repairs the jacuzzi is still closed today with excuse after excuse given. The manager told members if you don't like it then leave shockingly poor customer service we & others will not be renewing when our 1 year membership when it is finished they even had the cheek to say we would have to pay in full if we left early with the spa area closed for nearly 4 months & jacuzzi closed for now nearly 9 months!!

I joined holiday inn YouFit Stoke with the belief that if I was unable to continue due to my pain that I would be able to cancel as genuine reason ie unable to pay/ illness. I managed 3 visits and realised this was a mistake due to pain and not impressed at all with the facilities. I spoke to another receptionist and explained that this was a mistake and they confirmed that it was cancelled and did say an additional payment maybe taken depending when it was due. 3-4 weeks later this payment was taken so I then cancelled the direct debit. Over 3 months later while on holiday I received an email and text message from a debt collecting agency ARC Europe, demanding arrears and costs, clearly this membership was not cancelled and YouFit never attempted to contact me. I complained about this at the gym and was given head office contact details and told to send evidence of illness, I eventually had a letter admitting their mistake and a ‘gesture of good will? and would cancel the debt. I have now sent a second email to ARC requesting confirmation that this is closed and my credit rating has not been affected. Never again.

Due to a back injury I suspended my account for 2 months , I was charged £5 admin fee per month, however I have since decided to cancel my subscription, I will now be charged the full membership monthly fee for the month of September despite not being able to use the gym and having pointed out that according to the competitions and marketing advice it is unfair of a gym to continue. In this present day of fiscal problems I feel some leeway and consideration should been offered rather than be constantly informed of terms and conditions, I will be avoiding this gym at all costs from now!

DO NOT JOIN YOU FIT - Holiday Inn J7 GREAT BARR BIRMINGHAM ( been a member since 2014 ) I raised various issues from dirty facilities , tepid spa . steam been out of order for over 6 weeks . showers closed for over 4 weeks - due to a tile falling off and injuring my leg 4 weeks ago 16/4/23 then 3 hrs later a tile fell off and injured another member who I also know Showers not in use and during Aqua there are at least 20 of us trying to use one shower . Manager not resolving by liaising with hotel manager to let us use a room as hotel fully booked (for 4 weeks ???!!!!) When I managed to get a meeting with the new manager on May 10th It resulted in N O T H I N G - NO good will gesture NO extension of membership no apology for my injury I stated I wanted compensation / good will gesture and then I received an email advising I could either freeze my membership until the showers are fixed or accept 2 guest passes Errrr showers are out due to the injury we both sustained in the first place or I could have 2 guest passes to take friends FFS Joke or what !! As if any of us would like to visit a place with no showers and dirty facilities I am gobsmacked that they not only carry on giving poor service they are not even prepared to offer a good will gesture (It also happened to a friend later that same day my friend who also suffered a tile falling on her the same day was offered a months extension on her membership !) They are not even fulfilling their part of their contract I highlighted the fact that the steam had been out of order for 6 weeks Got a very defensive email back stating it was only for 4 weeks and that was before (she )the new manager started 4 Weeks or 6 weeks - IT WAS STILL OUT OF ORDER ! ABSOLUTELY APPALIING NO CUSTOMER CARE NO CARE AT ALL I myself work in the customer service industry and have done for over 25 years and believe in delivering excellent customer service I also put a review complaint on the YOU FIT Facebook page and have now being blocked I ve now cancelled my membership after 9 good years !! YOU FIT YOU are a joke !! 😡😡😡😡

I have joined the club for a year in holiday inn in Colchester the staff in the reception enrolled us in the scheme they didn’t mention that we need to send an email one month before the year finishes to cancel our membership. Now after 3 months of cancellation I received an email from the debit collection to pay £92 one month fee +admin. Very bad communication and very bad service Never again