Great product but lead time is a joke
Great product, but lead time is just a joke... said in stock, a week for delivery but I'm still waiting for my order made a month and half ago. The excuse for it, high volume of order.
By Raphael J.
Response from YOKKAO· Aug 2, 2022
Dear Rapahel, We would like to thank you for taking the time to share your experience in shopping with us. Please give us the chance to address the different points that you made: We truly regret that our service did not meet your expectations and we would like to extend our sincere apologies for the slow delivery of your purchase. There are a couple of factors why this happened. First, the global covid-19 pandemic has had such a tremendous effect on the delivery services and shipping companies all around the world. Second, the war in Ukraine has had its own negative impact on the delay in shipping services and even in the increase in shipping costs. Unfortunately, both of those are beyond our control. We hope this will help clear things up. If you'd like to discuss this further, please feel free to get in touch with us at [email protected]. Best Regards, YOKKAO Team