YGwigsReviews of ygwigs.com

The hair I ordered was horrible. I don’t know if I received a bad batch or what but I ordered the deep wave bundles and the hair was beautiful until it was installed. The mattness and tangling was the worst I’ve ever had. The hair seemed unauthentic and I know good bundles and these weren’t IT! I wanted to love my hair but these bundles were an epic FAIL! So disappointing!

Order my miracles knot and didn’t like the texture after running my fingers through the hair. How will I know if the product is what they say without testing it???? The bands are still in tact so why was this held against me?? The product is no good I sent it back and was no refunded or it or was it returned since they took my money!

So dissAppointed. The wet n wavy double drawn hair was not as described. This hair was terrible. The quality for cost is misleading. The hair felt like straw or Yak hair. I had to take it out after 3 days. Needless to state I am beyond upset. Customer service did not help, they only offered a $15 store credit. I would advise to never purchase from the vendor. I

If I could give 0 stars I would. Placed an order 3/11 and still no hair or update. I have called and sent multiple emails. This is the worst customer service experience ever. Just give me my money back!

BEWARE! Don't do it! I ordered my hair March 2nd and its been over 2 weeks and I still don't have my hair. Ive contacted them 3 times with no response. I've Texted them and still no response. I've asked for a refund. Its scary how this company is content taking your money and screwing you. I depended on my order for birthday party. I work hard for my money just for it to feel like I just threw it away. STAY AWAY FROM THIS COMPANY!!!

I order on TikTok was cancelled because they said it was out of stock. I ordered again from their website on March 6 and UPS still shows “label created, waiting for package.” The item has not been shipped and customer service has not resolved the issue. Very disappointing experience.

I ordered my hair Feb 16th. Only AFTER I paid did they tell me they were on holiday and would take longer to ship my order. I've waited the maximum shipping time and given them a grace period, and my hair still hasn't been shipped out. And they're not responding to any of my emails...

Extremely disappointed in this Ygwigs company misrepresentation in not being transparent about the availability of this product Light Yaki 18" and throughput with shipping time. Their unwillingness to refund the full payment back to the customer since the customer never received the product nor does Ygwigs know when they will have the product back in stock is absolutely absurd. I sent the following message to Ygwigs, the BBB and my credit card company to see if this is considered fraudulent activity/ practices. I am disputing my payment to Ygwigs for my placed on 2/21/2026. The seller failed to disclose the item was out of stock at checkout, notified me only days later, never shipped the order, and attempted to upsell me to a more expensive, longer length without confirming a delivery date. I repeatedly requested a refund; instead, they offered a $15 store credit for an order that was never processed or dispatched. Detailed timeline: Order Date: 2/21/1026 — I placed the for 6 bundles of Light Yaki Straight Feather Crochet Hair Extension Human Hair  totaling ($302.40 +Tax 29.48) $331.88. 2/24/2026 @ 11:37pm The seller informed me (3days after purchase) the item was out of stock and provided no restock date. 2/27/2026   I sent (my 1st email) a follow up email requesting that if product would not arrive by the following Monday 3/2 to send me a follow up email 2/27/2026   I sent another email (my 2nd email) that read, If your company cannot guarantee my order by Monday 3/4, to refund the payment back to my credit card that was used immediately/ASAP   3/02/2026. The Seller to proposed that I change my order to a completely different texture and curl pattern that I did want or upsell me a longer, more expensive item without giving a delivery date a substitution: a longer, more expensive item, without any confirmed ship/delivery timeframe. 3/02/2026 The Seller sends a message saying,  "Thanks for your order We will continue to process your original order. When it was ready for ship, we will ship out your order priority. We hope you could keep it. What is your opinion?" 3/03/2026 I sent a (my 3rd email)  that this customer is not in agreement with the sellers options. 3/03/2026  I sent (my 4th email) I reiterated and asked them to cancel my unprocessed order and refund my full payment in full since they never process my order and did not have the products available. I also told them that the customer should not be penalized in having to pay extra for a different product in order to resolve their systems issues in processing their orders. Also, they should have a message on the website to show supply is low, sold out and/or on back order before the customer purchases the product.     3/04/2026— Seller offered a $15 credit on a future order instead of refunding the unfulfilled purchase. They were pushing for and earlier arrangement will keep me updated on the process and shipping date. If I still want to cancel, then they will cancel but did not include the refunding of the full amount of the payment and what was my opinion.  3/04/2026 I sent (my 5th) email stating the same message of to cancel my unprocessed order and refund my full payment in full.