yardistrystructures.comReviews of yardistrystructures.com

Customer experience dept is very unreasonable and unprofessional. They are a profit centre and charging extra costs to support this dept. Charging unreasonable and justifiable restocking charges on a product that I had cancelled snd they shipped anyway. Then want a 20% restocking fee. Told them the product was never opened and didn’t need inspecting and repackaging. Sent pictures to prove it. Stood firm on collecting money from me!!! Asked to speak to mgt 5 times. Finally got a response but that proved to be fruitless. This is after telling them that we were huge Yardistry fans. So much for loyalty. BAD customer experience!!!

I purchased a Yardistry gazebo for nearly $9,000 and the experience has been extremely disappointing. The shipment arrived as a massive ~1,300 lb box, and during delivery, half of it fell off the truck while being unloaded. I have security footage clearly showing the delivery team mishandling the product, which caused the damage. I provided this evidence to Yardistry, and instead of addressing the delivery issue, I was directed to their warranty policy, which is completely unrelated to damage caused during shipping. When I requested a reasonable resolution — either a replacement unit or replacement parts along with compensation for the additional costs I’ve incurred (including contractor delays) — I was told to go through hundreds of individual wooden components and identify the damaged ones myself. On top of that, I was not given any delivery paperwork or the opportunity to inspect and sign for the condition of the shipment upon arrival. For a product at this price point, expecting the customer to manage damage caused by mishandled delivery is completely unreasonable. The product may be high quality, but the delivery process and customer support fall far below expectations.