YapstoneReviews of yapstone.com

Horrible customer service! They have rude employees. They will keep blaming everyone but themselves!!!!

FIRSTLY THIS TRUSTPILOT SITE IS NOT TO BE TRUSTED. WHILST 100% OF THE REVIEWS POSTED ON YAPSTONE ARE 1 STAR, THE TRUSTPILOT SYTEM HAD AWARDED THEM 2 STARS IN ORDER TO DECEIVE VISITORS. ABOUT YAPSTONE OR HOLIDAY RENT PAYMENT AS THEY ARE ALSO KNOWN BY, THIS COMPANY IS BY FAR THE MOST FRAUDULENT COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. THE COMPANY IS RUN BY A BUNCH OF WHOLLY DISHONEST AND UNSCRUPULOUS IMBECILES WHICH SHOULD BE AVOIDED AT ALL COSTS.

Shocked to find that they did not pay me just under £2000 for one booking via homeaway from 2017. Ok I have been ill with serious cancer so have only just tried to reconcile payments but you would think that their accountancy systems would flag up a payment that they have not put through? So now I have had over 6 hours of phone calls with them. They say that they have sent the payment but its still not showing and ...after over a year?...Do I get interest, compensation, apology, understanding of why...any of the above ....NO! When Yapstone will you sort this out, writing this in desperation as you do not respond with phone calls, just emails that are auto generated and do not tell me where my money is and why you have 'lost' the payment??????? I urge anyone dealing with this company through Home away seriously check each and every payment. Home Away are equally at fault because Yapstone are their sub contractors and yet Home Away make me speak with Yapstone and have been no help at all in trying to get my £1700....

Ich bin seit 8 Jahren Vermieter bei Fewo-Direkt und "arbeite" mit Yapstone/HolidayRentPayment "zusammen". Jetzt wurden plötzlich Zahlungen einfach einbehalten und nicht an mich weitergeleitet, trotz bestehendem Vertrag und auch nichts dazu geschrieben oder informiert. Jetzt soll ich plötzlich "nachweisen" (nach mehreren Jahren!), dass mir das Haus gehört. Bisher amtliche Dokumente wurden nicht akzeptiert, wieder ohne Rückmeldung. Es werden Strom-, Wasserrechnungen etc. gefordert, die an die Adresse des Hauses gerichtet sind. Gibt es bei Ferienwohnungen nicht (ich habe eine GbR-Adresse in einem anderen Bundesland). Bisher werden fast 2.000 Euro einbehalten. Hätte ich nicht nachgefragt, wäre auch nie eine Information über Yapstone/HolidayRentPayment dazu gekommen. Ich fühle mich ziemlich "verarscht", um es mal eben so zu nennen. Liebes Fewo-Direkt-Team/Yapstone/HolidayRentPayment: Wenn Ihr - Fewo Direkt - meint, dass Ihr Vermieter zu Online-Zahlungen zwingen könnt, müsst Ihr auch dafür sorgen, dass das 3er-Team ordnungsgemäß weiter funktioniert. Ich habe heute mehrere Telefonate, sowohl mit Fewo-Direkt als auch mit Yapstone/HolidayRentPayment geführt; man hatte den Eindruck, allen ist man als Vermieter total egal. Das bewegt mich selber dazu, auf jeden Fall das zu tun, was viele andere vor mir auch getan haben... vor Euch weglaufen! Die nächsten Anzeigen werden bestimmt nicht bei Fewo-Direkt mit Yapstone/Holiday-RentPayment geschaltet!

Man kann gar nicht nachvollziehen was die dort abrechnen. Die Zahlen bei Fewo / Homeaway sind ganz anders als was diese Firma auszahlt. Da Stimmt gar nicht bei dieser Firma. Die Kommunikation mit ist der Horror und der Service totaler Schrott. ICh hoffe das Homeaway diesen Scheixx Laden in der Griff bekommt.

Appalling company to deal with. Had the misfortune to have to make an application to them for payments for my Home Away advertisement. Almost 3 weeks later only got my verification. Absolutely dread to think how I am going to achieve getting my payments when the clients pay through this company. They never respond to phone calls, emails, anything. Absolutely dreadful company and their staff have appalling customer service attitude. Call centre is the worst I've ever dealt with

These people seem to be worse than incompetent. Over the years they have always paid late and been generally expensive for an exceptionally poor service. Now they seem to have decided to hang on to some money I am owed. A guest paid - initial payment and later full amount. Yapstone have paid only part of the money due to me. When I telephone to ask why I am told that the remainder is on hold. They can't tell me why it is on hold or who authorised the hold. They will not let me speak to a supervisor. They just put me on hold for ten minutes or so and then cut me off. The promised time for the payments to reach my account breaks European banking regulations - EU regulations are very clear and very specific for Euro payments within SEPA. Not 5 to 7 days as these guys claim but D+1. Their refunds of security deposits can be even worse than that - I have had one guest wait weeks when I had instructed refund within 48 hours of them leaving. When I was allowed by the advertising platform to so do I handled all payments myself. My money arrived faster and at no cost to me. My payments our went same day and at no cost to me. I now pay for a very much poorer service and pay well over the odds. If you can avoid using them you should. Pigeon post is faster and more reliable.

Failed to forward on 25% deposit funds for 3 villa rentals last October. Then early November took back all 3 deposits from villa owners!! Yet they had never sent the deposit!! Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions..