EZ VAN LINESReviews of xvanlines.com

X Vanlines ruined my cross-country move--late, careless, and unprofessional. Nearly everything was damaged. Avoid them at all costs!

This company from the beginning was unprofessional. I went over all items and they did not log everything. Then they tried to fix it. But because they hire out to local movers. Some who are not even USA citizens. They walk in said this is more footage than Evans said. Major scam. A few items were smashed. Also requesting cash, zelle. Asked for 1400 more. I should of read the reviews first. Dumb me. Would not recommend this company. Scam.

If you don’t read this whole thing just know to not choose xvanlines!!! I could post pictures on pictures at this point. You will be out thousands ($11,050 to be exact for me), receive items that are not yours, your items will be broken, damaged, and missing! Nichole, Jamie, and Leah will be of zero help, they all have the same lingo as if they are reading a prompt! Where do I even Begin? From pick up to deliver was a living hell! After about 40mins of arrival they claimed that my items would take up more space an I owed $1,000 more. I agreed an gave them $1,000 in cash as requested. Which should have been my 1st warning! After about 3hrs he then stated not everything would fit an that I needed to pick what was priority. I was confused as all my items are a priority?! I stated That all things must go! He was extremely rude walked away an said call the main number an tell them. He then proceeded to drive off leaving me with no itemized receipt of my items nor a receipt of the money that gave him. Thankfully I had everything recoded! Additionally my house was left in a hot disgusting mess!! I contacted the office back, explained my issues they really could care less! Customer service is definitely not their priority! They claimed that they would send me two emails immediately with information of which I never received. A few days later another truck was sent an I had to pay additional $1,000 plus and they told me it would be joined with my other items. What they didn’t tell me is my items would be mixed in with other households!! Fast forward to current date…still never received any emails, kept promising me dates of delivery an never called back to confirm or give me any updates! Over a week after promised date they delivered my items to the wrong address! The movers then had to drive 40 minutes the North in the opposite direction to get to my house! Mind you they were told on four different occasions of the proper address, verbally an in written emails, confirming! Lets put the icing on the cake !! multiple items that were delivered were not mine, there were boxes/items of someone else’s household ! Some of which were highly sensitive documents! Just avoid this company at all cost! You will be beyond stressed, out thousands of dollars, items broken , items scuffed, And missing just poof done with the wind missing! Oh ya…an apparently also other peoples items!!

Good sales team, terrible experience after that. We were told they could move our hot tub, which is the very reason we went with them. We spoke with Jason five times to make sure we spelled everything out clearly and that there wouldn't be any issues with the hot tub and other belongings --- he assured us each time that everything was in good order. Well, movers showed up the day of (who were contracted out by x Van Lines), and told us they cannot move the hot tub. Additionally, they went on to charge us additional fees for our other belongings that were part of the original quote all along (4-wheelers, and boxes, and mattress). We were meticulous in adhering to the space allocated for our belongings, yet these contracted out movers said we had more than X Van Lines allotted. It was day of, and we needed to move, so we had to swallow all of this, and the X Van Lines customer service team assured us "we will take care of you on getting this corrected." Well I've had 2 dozen calls into that team, and they continue to dance around it. Jason, Nicole, Joey --- no one ever made good on it. On top of all of that, the movers they contracted with for arrival (drop off of the belongings) showed up at 9:30 PM at night. The truck was in a disarray, and it was confusing what was ours versus someone else's. My wife and I could tell this was going to take them many hours, and they weren't treating things carefully, so we actually helped them organize and unload the truck. Many of our boxes were already broken. By this point, we were just anxious to be done with X Van Lines and the entire experience. I cannot say this more clearly -- I wouldn't use them again in a million years. Super frustrating experience.

If there were negative stars, I would give them negative stars! Absolutely the worst move of my life and we are still experiencing difficulty with them. I'm not sure where to even begin....As a military veteran of 26 years, I have been moved all over the world. During all of these moves combined, I've had 2 items in my household damaged or broken. X Van lines packed my entire house have heartedly in several rooms, moved and stored my things 2 hours away. When I returned and asked for my things to be delivered back to me, it was near impossible to reach anyone at their office. I left numerous voicemails, emails, etc. I received messages from 4 different people that had no idea about my belongings or offered any information as to when I could receive them again. When I tried reaching them, they didn't answer or no one knew who they were. I firmly believed I was being scammed because I paid an astronomical amount of money to this company. Eventually a date and time was set up for redelivery of my HHGs. Not once, not twice but three separate occasions the time and date was changed at the last minute. Once on the actual morning of expected delivery. No phone calls or explanations and I could never reach anyone. When my things were eventually delivered , they had lost several of my items that I watched placed on their truck. I've asked for assistance and can never reach anyone. Then, received a text stating that they couldn't find these items anywhere in their storage but would bring me a replacement item (s). We are going on 3 weeks now and I still haven't received these items or heard from anyone at the company. No follow up on the move or serve at all. On top of all of this....I have 22 items that were broke and damaged. And all they did was pack, load ad put in a local storage and redeliver back to me. I have submitted a claim for these but based on the unprofessionalism I have seen and care for my belongings, I do not believe I'll ever be reimbursed for any of it. Some of the items were my Grandmothers China that was left to wife and I that can never be replaced. Chairs broken, plates and glasses. Damaged and torn furniture. Bent metal table, etc. They were paid ALOT of money for the worst move offer lives. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!!

First of all, most, if not ALL of the 5 star reviews are bots and are not real. This company only has 1 star reviews and a couple 3 star reviews. DO NOT USE THEM I was originally quoted $4,300 to move from Texas to Florida by their sales guy, which seemed like a great price to me. Their sales people are your typical shady sales guys, and I am a fool to have ever agreed to listen to him or anyone at this horrendous company. Just before the movers came to pick up my items, Quality Control calls, and I agree to add $500 as a "security blanket" which somehow added $900 to my quote making my new estimate $5218. I was never told how the quote changed by $900 when adding $500 to the $4,300... AFTER the movers loaded my stuff into their moving truck, my new estimate was over $7,000... On the company's own website it says "Your mover may not change an estimate after loading the shipment" which was ignored when I brought it up. The company then delivered my items several days later than the "window" they originally said my items would be delivered, AND they tried to have my items shipped to their storage facility and put into a smaller truck, then shuttled to my location for another $800 WITHOUT my consent. If you are going to use a moving company use the companies like Pods, United Van Lines, Suddath, or literally anyone else. Do not be fooled, do not be like me, USE SOMEONE ELSE. **X-Van Lines, instead of reviewing this and having me change it because I called your employees out by name, how about you listen to the MANY reviews that are all the same and fix your business or close it down. ** Since X-Van Lines reached back out to get more of my Info, I'd like to resubmit how horrendous of a company this is. Most if not all of the "5 Star" Reviews are fake

Do not use! Shady company. Their website states their customer service line is 24/7, that is false. When you get the chance to speak to someone the service is horrible, The receptionist, Rain/Reih, is completely useless and rude. They will tell you they will call you back, and you will never hear from them until you call or initiate an update request. The only manager there, Nicole from customer service, is very unprofessional and rude. They do not track your items and can never get ahold of their dispatch team (movers). I had to wait almost 3 weeks to even get a delivery update. Very concerning. They will tell you your stuff is safe, but have no idea where your items actually are at any given time. For peace of mind, I recommend moving forward with literally any other company.

Unfortunately the guidelines will not allow me to post the majority of what happened. But let me put this in perspective, I was given an initial quote that was not honored, on a follow-up call they increased the price under the guise that for some reason items were not on original quote. Day of pick-up and they show up not in a moving truck (48 to 53') but a rental van from Ryder. I have 6 workers and 1 "lead" that spent most of his time in my office and man-splaining to me that I would not understand. After 2 days of loading a 3 bedroom home - that was 80% packed by myself; they were to pack the kitchen and china cabinet. Since they were taking so long, I packed most of the china and my daughter packed more than half of the kitchen since they were taking way too long. Sunday (day two of loading) after they leave with most of my belongings I am extorted into signing for an additional charges of over $5000 - this brings my cost for a 600 mile move to almost $26 K when I was originally quoted $11 K. Tried calling the 24/7 customer service line and no one answers. I was later told that 24/7 was only for emergencies and when I inquired if extorting $6K for extra charges from their employee was considered and emergency, I was told. "don't take this the wrong way, but no its not." Would like to know what X Van Lines considers an emergency. Also tried to get resolution on the additional charges but was told, "well you signed it" When everything you own is being held hostage what do you do? Original delivery date was not honored so they arrived during a tropical storm but all my belongings were in in a 48' moving van. All of may belongings were topsy turvy inside the moving truck and the 2 people that were unloading we perplexed at how to unload this, they did tell me that they were not the ones that loaded the truck. My items were soaking wet, all 3 bedroom suites were damaged, gouged, scratched, corners knocked off. My desk for work was destroyed, a riding lawn mower was destroyed, hot tub siding was destroyed, and hot tub was cracked almost in half - they even managed to damage a fireproof safe. My hardwood floors were scratched, holes in the walls and ceilings and all sorts of dings and scuffs on the walls. I cannot even begin to list the damages done to my belongings and home, not to mention the personal photos and artwork that was destroyed from being left in the driveway during the pouring down rain. X Van Lines response while I was sending photos of the damages, just to send me a claim from stating I have 14 days to file a claim. DOT regs say this is 9 months. I have been intimidated, extorted and dismissed by this company. They will pull the bait and switch on you, do not use them. Also like you I thought I was doing my due diligence in researching the reviews of this company but was told by someone that is in marketing that a lot of the reviews were AI or bot generated and they showed me how to look for these in the future. Buyer beware or you will be like me and looking for a lawyer to recoup damages.