Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
136 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its conception in 2005, XP-Pen has been dedicated to research, design, production, and marketing of digital tablets. Our team is committed to endless innovation with the goal of bringing every artist into the digital age with tools and technology...
XP-PEN (xp-pen.com) has 136 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 95 reviews with 1 star · Clear filters
AVOID BUYING I ordered a glove, and a Deco Tablet. Never received glove. The Tablet stop working after a month. I wanted a refund. After a week of back and forth's via email of trying to get them to understand that I want my money back, they confirmed that I would receive my money. THEN after sending me a return label, they went back to wanting to send me a new product. AVOID THIS COMPANY
By Larry T.
I've been waiting for 2 weeks for my order. It was split into 2 parcels. 2 weeks passed, and I received only one part of my order. The second part was lost. It was my first time ordering with this shop, and I'll definitely won't ever shop with it again. They did not even try to help me or refunded me anything when I contacted their customer service. They are the worst.
By Martyn L.
Très mauvais service client, je m'explique. J'ai reçu pour noël une tablette graphique de la marque xp pen (la artist 22e pro). Trop content de pouvoir l'essayer, quelle ne fut pas ma déception de tomber sur un produit défecteux(déjà, première mauvaise expérience)...Après plusieurs échanges par mail avec le service client xp pen, ceux ci donnent leur accord pour un remplacement à neuf du produit défectueux (ouf). Seulement voilà, dans la précipitation au moment de renvoyer ma tablette à leur entrepôt, j'ai malencontreusement oublié de prendre une photo du bordereau présent sur le colis, comme me l'avait demandé le service client. S'en est suivi un échange incalculable de mails pour essayer de trouver une solution à ce problème en vain, le service client me répondant inlassablement qu'ils ne pourraient retrouver mon colis sans le numéro de suivi présent sur le bordereau...Et c'est là que ma déception, ma colère entre en jeu. J'ai fait absolument tout ce que je pouvais pour les aider à localiser ce fichu colis (ils ont mon nom, adresse, date d'envoi(donc date approximative de reception), description du colis, sans compter que j'ai choisi que le colis soit remis contre signature...). Avec toutes ces données, et compte tenu du fait qu'à l'heure actuelle, absolument toutes les données sont stockées informatiquement, je doute très sincèrement que le service client xp pen se soit donné la moindre peine d'essayer de retrouver mon colis...j'ai donc fait cadeau malgré moi de 550euros à xp pen. Je rachèterai une tablette, assurément, mais pas chez xp pen...
By Guillaume O.
No Customer support. I had ordered and paid for two PA-2 stylus; however I received only one. I tried contacting them multiple times through phone, chat and email but no one responded to my requests. Their products are okay; however, do not trust the company. Buy only through Amazon so that you can get the refunds when needed.
By AJ
Avoid purchasing any of their products unless you are 100% certain you want it. I had purchased the Artist 15.6 Pro, through their EU webshop, for my girlfriend as a christmas gift, the gift was not what she hoped for so I wrote them an email to start my return request to be within the 14 days as per EU law. So far there has been nothing but issues with the support, they have continually been declining the request to return it for a full refund, and are making this into a huge issue when it is covered by EU law.
By Nikolaj R.
I changed my mind on buying a graphic tablet more than 10 days ago. Therefore, I canceled the item before it was even ready for dispatch. They told me I would get a refund in the 3-7 business days but am still waiting to see the numbers on my bank account.
By Nicolas D.
I paid $199.99 for what they clearly advertised on their US site as the Artist 12 PRO & today I received from them some strange battery-looking gadget, I don't even know what it is. This is clearly some sort of SCAM & now I have to wait for Paypal to review my case for a month before I can even get my refund. DO NOT trust this company- they are liars & thieves.
By Dee
J’ai commandé une XP Pen Édition line sur leur site. Les avis de livraison du transporteur venaient de Cdiscount donc c’est depuis la France qu’elle m’a été envoyé. Déception la tablette n’est pas l’édition commandée mais la tablette simple. J’ai écrit pour demander des explications. Au bout de deux jours je reçois la réponse de renvoyer à mes frais (!!!) en Espagne la tablette (que m’a été envoyé depuis Cdiscount) ! J’ai bien l’impression de me faire arnaquer! Jamais plus j’achèterais chez eux! A fuir!!!
By Anna
