xmartial.comReviews of xmartial.com

These guys are straight up liars. Tried to blame me for their productions delays saying that the website listed the item as in production, which is a straight up lie.

I ordered a BJJ no Gi bundle from xmartial and was really excited about it, because it is hyped so much via influencers on YouTube. Some days after my order I get an email, stating that they want to see a copy of my ID, because my shipping address wouldn’t match the address on the credit card. The fishy thing is, that I didn’t even use credit card, I payed via PayPal. After ensuring that this was not a phishing mail, I forwarded my ID, where you can clearly see my address. Xmartial just cancelled my order, because they were unable to find my address on my ID. This is just ridiculous and one of my worst buying experiences I had in an online shop. They suggested I place my order again, but of course the promo code I used wasn’t valid anymore. Never ever again ! EDIT after the answer: As you can see the answer, Xmartial still doesn’t get it. Talking about card owner protection, when I didn’t even use credit card, but PayPal. It’s just ridiculous and shows, that they even don’t know why they cancelled my order. They don’t even seem to bother reading my review, because I clearly stated that I didn’t use any cards. Think twice before buying from them and risking such a bad service

I own my own Academy and was looking for new gear (rashguards, shorts, shirts, and hoodies). After emails with Xmartial they designed all my gear which turned out nice. They sent me the size chart to place my order. I ordered a few thousand dollars worth of gear in various sizes according to the chart they sent me. All the way from XXS -XXXL. The PROBLEM was when I received the gear the XXS gear which was supposed to be for the kids group (I ordered A LOT for kids) was too big. When I called the guy who I'd been working with he told me, "There adults XXS not kids sizes, that I never said anything about kids sizes." I screenshot the my emails where I said kids sizes was the most important part of the order and sent it to him. He called right away and said he never saw that so he never sent the kid sizes and the best he could do was give me a small discount on some kids gear. I have about 80 rashguards that NO ONE can fit because of his mistake that I paid for.

Firsthand, they already sent me a message saying how my order, one of my items weren’t in stock, Second, I checked on my order every week just for them to never update me on my order. Then after a month, they offered me a refund and said my order was never sent in the first place. Never ordering again.

I am very disappointed in how my order was handled. I had to reach out and hassle them to send me a tracking number for my package after 2 1/2wks. I feel as if I had not requested for refunds that I would never receive my order. It took over 2 months to come in. After about 3weeks & 3 phone calls asking where my order was. The tracking was still on “shipping label created and awaiting for package to be turned into facility” meaning they never sent it out but created a shipping label. This experience was very unprofessional and I am very upset with the fact that you folks have lied about sending my order out and waited until I requested for a refund multiple times. Instead of owning up and admitting my order was lost, they kept giving me the run around and saying it is already on its way. About 3 months later and multiple phone calls later, I received my order. At this point a refund would have made me more happy.

Shipping can take anywhere from 4-6 weeks. Or so they say. My item have still not arrived. It has been way past the time frame. They’ll constantly blame covid but sadly to say my stuff from China comes faster than their package. They ignored my email and are very unprofessional at handling the situation. If you get the item then the material is decent. Since I have purchase from them before which also arrived way past the 6 weeks. However this time they ignored me and refused to fix the situation. You are paying the same price as other name brand stores such as venum, virus, etc. But at least those stores you’ll get it in a timely matter. If you purchase the item in Nov. Don’t expect it to arrive in time for Christmas. Matter of fact it might not arrive at all and they’ll ignore your emails.

We ordered a fairly large order for our Son for Christmas. They were very eager to take the order, from there communications were sporadic at best. Several times they sent an email asking the same question ( what ounce gloves) . This order was placed in early December and we were assured of receipt before Christmas. Didn't happen until January. Needless to say we had to purchase from somewhere else.Now they refuse a full refund and even want us to pay shipping. I could say more but will save for another site. PS. the other company got the items to us within a week. and to me a much better quality.