xmartial.comReviews of xmartial.com

It took almost three weeks for the parcel to arrive (out of which it took xmartial 9 days to create a label and actually ship) and then I noticed that they sent me the wrong size (and I'm pretty sure it's the wrong fitting as well). Seriously? I'm really disappointed. Won't order again.

The price you pay for the gear combined that they actually charge you for shipping as well and then they’re shipping takes so long. It takes like 3 to 4 weeks to get your stuff. Then when you ask where your orders at they say it takes 12 to 14 BUSINESS Days... In today’s There are definitely more efficient shipping options

Been waiting 2.5 months for short order.. customer service has no authority and I believe is based in another country Still absolutely no update. Only a rest assured, “ I will get this to my manager” I feel bad for the call center, but I placed an over 1k order that I’m starting to wonder if will ever get to me. Really confused as to how they have become such a big brand? Another time I ordered just a one pair of custom Muay Thai shorts, and they first sent the wrong ones.. and the right ones took about 2 months to come. Pretty frustrated. (Also I think this might be the only time I’ve ever written a bad review on anything) just have to give people a heads up.

Did not follow instructions on a custom rash guard I ordered. They did 2 mock ups of the rash guard. The first completely disregarded all my instructions and the second was a poor execution of the instructions I provided. Both seemed lazy and like they didn’t care at all to provide a quality design. Communication was basic. They didn’t try to reach out and see what I wanted in the design after the first was not made at all the way I wanted. They just said they’d do it again and penalized me for them not doing the first one how I wanted. Overall dissatisfied with the execution and just general lack of not wanting to really try to do the rash guard the way I requested which wasn’t really a hard design to do.

After a month I finally received my order that I had to pay for shipping, they sent me the wrong size.... so now ill have to ship it back and I'm guessing it will take another month then to hopefully get the right order with take another month, so will be 3 months in all just for a black rash guard and no doubt ill have to pay all the shipping AGAIN!.... this is absolutely ridiculous and will most likely never order with this company again.... hopefully they can fix this but this is my first time shopping with this company and probably the last.... still waiting on the " support team" to email me back to fix this.

I ordered a couple of rash guards on 2/6 and didn’t get them until 3/4, which felt like incredibly slow shipping. I ordered using their size chart, measuring to make sure I was getting the right size as the website suggested. While the lower torso fits great, my arms and shoulders are massively too big for the sleeves. I’m a petite, muscular woman and it’s almost like what I ordered is cut for a child. I consider myself pretty proportionate but the material won’t stretch to accommodate me. Between the ridiculously slow shipping and strange cut, I did not have a good experience. Waste of 100 bucks.

I placed an order of in stock items, two weeks later theiems are still not shipped. I asked to cancel the order and get refunded. They said no problems. Never got refunded never get the order, asked for refund again one week after no anwser of them they just ignore the messages I send. They are scammers do yourself a favor avoid buying from them you'll get better services, better prices and faster delivery elsewhere. *Update regarding my issue the refund as been done. Happy now !

Shirt was too small even using the sizing chart provided by the company. I notified them that I needed an exchange. In January, fees were paid, as required. As of Feb. 14th- no exchange done. Tracking # and order # not valid, according to XMartial tracking site. Business phone number was wrong the first time I contacted the company. Second time, phone # correct, but the long message essentially said, "Either send us a text messsage or an email." I have a long trail of emails without results. I would not do business with this company again. *Edit* Within two days of my review going live, I received a request, via Trustpilot, for identifying information. XMartial wanted "additional details to improve their response to me and verify that I was a verified buyer. Failure to comply could result in my review being removed." XMartial, I received the replacement shirt 2/15/23. Connecting the dates: initial order 12/2/222, receipt 12/23/22, initial return started 1/2/23, completion of return process 2/15/23. I have a trail of 10 emails between 12/20/22 and 2/14/23. I have records of three phone calls that show that I tried to contact you. I have remained polite and respectful throughout this process. I am a verified buyer. My experience was as detailed. I have saved proof of everything: emails, incorrect phone number, credit card charges and mailing envelopes with different business names. If you get Trustpilot to take down my review, that is on you and Trustpilot. Since our business is now complete, I am done. Thank you. *Edit* XMartial used my additional information to message(s) me for permission to call. When I did not hear from 11:45 to 2 pm, I directed them to my email and stated that communication needed to be done by the end of business day. Definitely would not do business with this company again. I hope that this review stays up for others to be warned. I thought that they were a 4.6-star company and felt comfortable doing business because of the high rating. Sadly, they fall far short of the mark.