ComcastReviews of xfinitymobile.com

The service is awful. Do not recommend.

Poor service

An absolute nightmare. I signed up in March 2022. From the beginning calls dropping awful reception. Phones were defective. Went through 3 (probably refurbished). Of which I sent back when I decided to drop this terrible service. Got scammed twice by representatives in another country. Customer service is a joke. It's an act of God trying to I get past the lady (automated) with the fake keyboard noise. First question asked "Do you want to make a payment?" Clearly tells you everything. Just interested in getting your money. This company has gone to hell. Absolutely horrible. They need to get it together. Greed no one is running the company except into the ground.

Awful customer service with xfinity mobile, do yourself a favor and dont switch to them!!!!!!! I attempted to switch my cell service to them after hearing the speech about the cost savings. I received a sim card and attempted to activate, could't activate so I called customer service. I was on the phone and in a chat for a total of over 3 hours!! To no avail!!! I was told it was something to do with my billing which made no sense since it was the same billing as my internet service that I've had for 2 decades!! So then I start getting debits from my checking account for the mobile service I DONT have!! Several more calls and hours on the phone later and a visit to an Xfinity store.....a Gentleman who worked at the store called their customer service in front of me and 30 min later it was supposedly cancelled. They credit my account so I'm like finally!!! And just today I see another debit charge from them!! So now I have to sit on the phone again explaining all of this once more!! All this for a service I never had!! I wonder who I will get today??? The person in another country in a call center of what sounds like 100 people that I cant hear because of the noise and their broken English or will I get someone who seems like they have it all together it a quiet office who speaks clear English.....only to have them say its fixed and then NOT get another credit and NOT have this account cancelled already!!!!! Mind you and account I never used!!! And oh I forgot to mention when I looked online at my charges and attempted to delete the debit card, the billing address shows an address I never lived at in another state!!!!

I had a excellent (if pricy) service with T-Mobile, but I with the promise of saved money I now have to run .25 miles up the road to get take a call. My relationships have suffered from my inability to have an uninterrupted phone call in my own home. I live in an older building in the middle of town and have a big 0 with a line through it first service most days. It's horrible. 0/10. Would not recommend. Don't fall for the promise of cheep mobile service, I spent more time and money stressing about my cell phone in college when I had Cricket.

We switched to Xfinity last month from another carrier because we were lured by the sign in bonus and we regret doing it now. Signal is extremely poor and very patchy, making your phone very unreliable when sometimes you need it the most! and we're not even in a rural area! Tried customer service few times... a total waste of time with little to no results! If you're tempted to switch don't do it! We're go back to our old carrier..

The worst service I have ever had

If you value your time and money and dont want to be harassed by their stupid customer care and service agents, please DO NOT go for their mobile services, And save yourself the trouble and read this review.. There are websites which shows 4 stars as the rating for xfinity mobile, when you do a google search, they are obviously paid off by xfinity. I am a software developer so i know how they are showing those 4 star ratings at the top of google pages. Here is a short version of what happened ---- I received a call from their agent to try there mobile service and in return they will flood me with 200 dollars visa cards per line and a new phone and less bill. I said ok no harm in trying. I received the sims, i tried to activate them multiple times, it didnt work. I even contacted customer care 6 -7 times, and they were also not able to activate my new xfinity sims. I was also told by their agent that the phone i will receive as part of their awesome offer, will be unlocked, but obviously that was not the case. and when i received it, it was Locked as expected. Wasted my 3 4 days in trying to get those sims activated, but failed. Then I said I will just return the sims and the phone. Asked the xfinity agent for the process and the specifically asked him that i just want to return the device and please dont send anything else., But, the dumb agent processed my return request and sent a Replacement device (#sigh). Again had to contact them. Oh, and never received those 200 dollar gift cards. Plus today i got an email that they didnt receive the device i sent them back over 2 weeks ago. thankfully i had the fedex receipt and i again contacted them regarding this and they told me to just ignore the email. Too much energy time will be consumed and a User will not get anything in return. So just dont go for their services. They will tell all the lies they can coz they want to capture the market.