ComcastReviews of xfinitymobile.com

11.5 hours over 2 days to get a line transferred from T mobile to Xfinity. They are completely incompetent, not US based customer service so sometimes the communication can be difficult, lack of empathy and I feel sorry for anyone whom chooses to call this company for any service. Not to mention the inconvenient prices on cable and other services. It took 9 different technicians to attempt to resolve my issue to no avail. Buyer BEWARE, this cell phone service is NOT a viable option and expect to be on a call for a minimum of several hours for some answers or help.

Aweful!! Avoid at all cost! Even if they say it’s free! My “free”cost me over $75 and hours and hours of chat/phone calls, being disconnected, lied to and having a supervisor hang up on me… so there’s that… 😡😡😡

Maggie with customer service is rude and not helpful at all. Xfinity needs to update their protocols. Making someone drive over 200 miles to go to a store location for something you could give me over the phone is absolutely ridiculous.

I wish I could give a negative 1 star. Stay away their pricing is misleading, their reps are incompetent, and their customer service is trash, to put it politely. I am currently an Xfinity Mobile customer. I recently inquired about purchasing a new phone and adding a line to my account. When I called, the first time, and after being on the phone for an hour, to make the purchase I was told that my monthly payment would be $144.57. The next day, my order was canceled in their system for some reason. The next day I called, I spent an hour and a half with this rep, who quoted a monthly bill of $181. I told him that wasn't correct, and I asked to speak with a supervisor. The supervisor did a re-calculation and then I was told my new monthly payment would be $151. The next day my order was canceled, again. This time, I asked to speak directly with a supervisor. I spent almost two hours with Irene, and then I was told that my new monthly bill would be $164. I told her they should honor the price that I was originally quoted. She refused. I am seeking for Xfinity to honor the price that their reps give.

I have been in a NIGHTMARE ever since I considered switching to Xfinity Mobile! First, I never received the phone I ordered but because I could not get customer service to help I am paying for a phone I never got. Now, they are charging me for phone service on the phone I never got and line I never activated. It is IMPOSSIBLE to get any help! This whole experience has cost me time, money and my health! The frustration over this nightmare has caused me to have chest pain!!!!!!! Please warn everyone not to make this mistake!!!!!!!!!

Statement: Comcast Worker turn fraudulent celling phone in my name after I left the store at 2:19 PM. The phone was done at 2:31 PM 11/28/2023 I gone to the Comcast Store located at 3911 133rd ST SE Suite 102 Mill Creek WA 98012. At approximately 2:05 PM to pick up Internet model 37 only. I was offered a phone line which I had rejected over and over. By Casher ZX4, receipt ZX411082341938050007, Account # 848983416286XXXX, Name: Equipment issued was Serial number AC4CA537D901. Modem 37/phone Equip# XI11SC5222703CIBRCO. I never owned a iPhone in my life and still do not. I have never opened a cell phone up with Comcast nor brought a phone to Comcast. The work implemented a false IPhone under my name, by opening up a fraudulent account. With a false IPhone 12. Serial Number F176GH1G160. IMEI 353031111340806. F176GH1G60FOX. Fraudulent Comcast Account 10070742454. I would only find out ones money started coming out of my bank of count. I deal with Comcast on this issues, but they have ran me in circles and now have filed false statements in a letter with Washington State Attorney General Office. I have no idea if this same IPhone has been used in other fraudulent acts by Comcast Staff, but I believe that it is important to give this information to Law Enforcement based on Comcast Criminal and Civil Violation. And also, violations in the area of ( Violations of section 3729. 31 U.S Code § 3730 - action for false claims.) Washington State Attorney General #666421 On April 26, 2024. Felisha S XM Executive Resolutions created a false letter with multiple false accusations. Making false claims she spoke with me about things she did not. She stated she would look into things and contact me Back and never contacted me back, but gone on to make up many false allegations. On 1/28/2024. Xfinity also, released my ACP Account to a fraudulent. After I addressed to Xfinity that is was fraud. Do not release my account to any one. All I have ever used was Comcast/Xfinity. Though Comcast/Xfinity were warned. Comcast/ Xfinity still released my account to a fraudulent company with reckless regards to the damage it would do to me as a customer of Xfinity. It is proven that TruConnect used my data wrongly. Since Comcast/ Xfinity have lied so much Comcast/Xfinity fails to correct Its errors and false accusations made in the letter to the Attorney Generals Office. If Comcast/ Xfinity can violate customers this easy and the legal system or Attorney General office refused to deal with them according to law and Comcast False Accusations. The Attorney General Fails to process law is stated and false to treat certain people Fairly and Equal Under The Law. Taking such company's words at Face Value, without submitting Proof Of Evidence to Back such claims. In Washington State many Blacks Cases are written of and no Justice is pursued by the state legal system, because Washington State has found it easier to violate certain people by stats, race and class. Give corporations the authority to violate innocent customers based on stats, race, and class. This torture as gone on from the time I found out in December 2023 until now. Comcast/ Xfinity fails to fill correct their faults and retract the false allegations made. I would discover around December 30, 2024. When money started coming out of my account. The dude instead of setting up my Internet modem, was using my phone to set up a false account and used my banking information attacked to my Xfinity Internet net only. Send mail to spam mail. These acts started November 8, 2023 - July 27, 2024 and still no resolved.

El servicio a sido pesimo. Una mala experiencia. XFINITY Podia ser como un mal sueno o un chiste mal contado. les comento que el 15 de Junio 2024 llame para preguntar si mi plan tenia el servicio de llamar y recivir llamadas a larga distancia y me dijeron que si que a donde yo iva me servia y no me cobrarian cargos adicionales. Cuando regreso de mi viaje me encuentro con una factura con mas de $70 extra que no lo esperaba. Llame en varias ocaciones y cada vez que llamaba nadie sabia nada de lo que pasaba y eso que lo explicaba cada vez que llamaba, parece ser que nadie tiene registro de lo que se converso. Se escalo con un supervisor en 2 ocaciones y ninguna de las 2 veces obtube respuestas. Nadie sabe nada asi que tengo que hacer la historia cada vez que llamo y no puedes hablar con un supervisor. Hoy 07-22-2024 finalmente hablo con un supervisor 1 mes y pico despues de la llamada inicial y la supervisora descaradamente me dicen que no me pueden reenvolsar porque yo hize las llamadas a pesar de que me dieron la informacion incorrecta inicialmente. Esta gente son un robo. La peor compania y ya pienso cancelar el cervicio con ellos.

I have received a response from the seller as they examined the charges and found them inaccurate even after using their advanced tools. However, they forced me to pay the amount or they send it to collectors even after proving that I didn't use their services outside of the U.S. Example chat ids Agent name: Sajid chat ID for reference: 332253127733738984. Agent name: Nausheen chat I'd for reference: 908150538700759523 This is a scamming company and I will report them everywhere. Please help me out with a refund. I have more proofs to send if you need from me.