ComcastReviews of xfinitymobile.com

Lied to get me to get their product. I was a Xfinity Mobile customer Account I was called by a Xfinity representative stating, “I have a $300,00 credit for an Apple Watch.” I stated I didn’t want it. They were very persistent and said I would only have to pay $37.00. I could give it to anyone I want, and it doesn’t have to be activated. Xfinity is now trying to charge me for it. I called them numerous times, and they told me I wouldn’t be charged for it, and my monthly bill will say the same at $63.00 Despite all my calls, they are still trying to charge me for it. I feel I was lied to, and this was a scam, and I found out the representative gets a commission for it. I have contacted the better Business Bureau and will post reviews so that other seniors don't get scammed.

The WORST company I've ever dealt with. A year and a half ago they charged for data in 5 different countries the same day at the same time. They refunded me the charges only to re-charge me 2 months later, refunded again and charged me again 6 months later and auto-drafted without notifying me.

Xfinity mobile stole my money. Switched carriers August 30 2025 was still charging me for service for my watches because they said I didn’t tell them to switch the watch service. They took 83.67 out of my account and would not give it back to me. There customer service is the world’s worst! The reps cannot speak English and I’m not a racist but come on! If you want to pay people slave labor wages at least teach them English! I will make it my business to tell any and everyone to not do mobile business with Xfinity!

Customer service is not service at all. The information once an issue has occurred is extremely deceptive and after months of calls, discussions with management and supervisors, as well as seeking help inside an Xfinity store I’m still stuck with security equipment installed by their tech, at my expense to the fascia of my home that are not waterproof and haven’t been working for months while they continue to receive my payments even though my 24/7 camera monitoring services are not being provided. What’s worse is they want to charge me for a tech to check my internet first, then charge me for another tech for the security. Terrifying, Xfinity has NO process in place nor do they notify you when the security equipment has failed leaving you to assume it is working when it’s not. I was advised by numerous service reps it’s up to the Customer to “know” when the equipment is not operating correctly. They confirmed they DO NOT send the customer any alerts, emails, texts or calls and the touchscreen further doesn’t alert you when the cameras fail. So who is monitoring what 24/7? Simply trying to get them to remedy or refund me is another nightmare in itself. This is unacceptable and not how I was scammed into these products by the slick sales team who are equally as deceptive and fail to notify, warn or explain any pertinent details before signing any contracts.

My god, everything from the store in Silverdale to their live online chat assistants are just HORRIBLE. They lie to you and have no problem with it. ESPECIALLY the chat assistants. It's like they take pleasure from pissing you off. If you are thinking about XFINITY MOBILE, TURN AND RUN AS FAST AS YOU CAN to Verizon, T-Mobile or even Straight Talk Wireless. WORST CUSTOMER SERVICE EVER!!!!

Xfinity has horrible customer service and there sales reps are deceiving. You speak to people and believe what they say is true. They will sale you to make a profit for themselves. I was offered an upgrade on phones, they without my consent created new phone lines which was set up on autopay. I failed to realize what they had done, over an 18month period they have overcharged me by approximately $1,800. Still waiting to hear back from there fraud department.

Do NOT be tempted to use Xfinity for mobile service. I know the prices look good compared to Verizon and they claim that they are on the same network as Verizon, but I can tell you that the cellular coverage is nowhere near as good as Verizon. We live near a very large city in Florida and had zero issues with Verizon, no matter where we traveled to. With Xfinity, we constantly hit dead zones or places where the signal is weak/slow. And honestly, this would be a fair and reasonable trade off for the much better price, but then there is the customer service experience.....bar none, the absolute worst customer service you can imagine. Call tree menus that fight to keep you from talking to a human, and often just abruptly stop working, claim it is having technical issues and hangs up on you. Try hitting random buttons and it will again, hang up on you. The only way I was ever able to get to someone was to pick the menu option for "I want to sign up for service" as that's the only option that will actually route you to a human. All of the support staff are clearly offshore and reading from scripts and every interaction is painful. They are polite and nice, at least, but you will be on the phone a very long time and it will be the most frustrating experience of your life. Don't do it. The savings are not worth the pain. I'm in the process of leaving them, and I swear to God that the day after I paid off/unlocked our devices, one of them suddenly stopped working correctly, prolonging my agony as I now have to call into their customer service line AGAIN and file a claim with the protection plan before I can bail out and move to another carrier. AGONY.

Be very cautious when dealing with Xfinity Mobile representatives, especially when they call you directly offering promotions to switch services. My experience has shown that the promises they make during these calls may not be honored once you actually transfer your service, leaving you with unexpected costs and frustration. In March 2024, I received a call from an Xfinity Mobile representative who claimed that switching from my current carrier would save me money. I was upfront and transparent with the representative, explaining that I still had an outstanding balance with my former carrier and that there would also be termination fees for both lines. I asked multiple times whether those balances would be covered if I decided to switch. Each time, I was reassured that Xfinity Mobile would handle that balance once I ported my service over. Based on that assurance, I made the switch and ported my numbers to Xfinity Mobile on or about March 1–2, 2025. I believed I was making a smart financial decision because the representative clearly stated that my old balance would be taken care of as part of the promotion. On April 23, 2025, I called Xfinity Mobile to follow up. During this conversation, a representative confirmed that the details of what I had been told were documented in my account notes. However, despite this documentation, Xfinity later informed me that what I was told was incorrect. Instead of covering my prior balance, I was told that the only promotion available was a $200 gift card. This was never what I was promised, and it made no sense that I would knowingly switch carriers just for a $200 gift card while still being stuck with over $1,200 in charges. As of today, I remain responsible for an unpaid balance of $1,246 with my former carrier, a cost I was led to believe would be covered. Despite my dispute, Xfinity has refused to honor what their own representative promised. This feels like misleading advertising and false information provided by their employee