XenoscarrentalsReviews of xenoscarrentals.com

My problem was specifically with the Xenos Rent a Car Athens (June 2025). At pick-up, the manager acted in a dishonest and aggressive way, forcing me to pay: €40 after-hours fee (even though the time was already confirmed in my CarJet booking) €250 for drop-off in Zakynthos (also clearly stated in my reservation) €40 for a so-called “ferry tax” never disclosed during booking Instead of €123, I was charged €454, without any prior warning. The worst part, however, was the manager’s behavior: extremely rude, arrogant, and even threatening. She clearly told me that “any tiny scratch” would lead to extra charges, creating an atmosphere of fear and intimidation. Someone like this should never work with customers and should be removed from her position immediately. Conclusion: The Athens branch of Xenos Rent a Car not only adds hidden and unjustified fees, but also treats customers with threats and disrespect. This company ruins holidays – stay far away from them.

We have rented a car with Xenos car rental through Discover Cars. Our experience was unfortunately very simmilar to the one described in the previous review. When we went to pick up the car everything was going great until the employee asked us if we wanted to contact additional insurance. We had already done that at the moment of reservation through Discover Cars so we said no. In that moment I witnessed one of the most dramatic behavior shifts I have ever witnessed as a client. She went from nice and polite to rude and almost aggressive and stating that the Discover Cars insurance was not valid for them and we were liable for everything that would happen to the car. When we returned the car, sure enough, they found allegedly new scratches in two locations in the lower part of the front and rear bumpers. We are sure we didn’t cause these scratches, but we could not show it in the videos and photos we took initially because these were really in the rim of the bumpers. However, this is not the issue, we could have been charged and be upset but ok with the process, because these things may happen. The issue here is the dishonest behavior. Immediately upon receiving the car they searched in these locations for scratches, they knew these were there, it was very obvious. It became very obvious this company is not in the business of renting cars but of either selling you insurance, or charging you for damage, and that is how they do their profit. I advise you to stay away if you want peace of mind. Otherwise, spend one hour checking, filming and having them signal every small dent on the paper you sign and accept that even so they may charge you for something. You can also contract their insurance and you will certainly be fine if you do, however, this is no different from paying blackmail or mafia for protection, I prefer to stay clear from such a business model.

We rented at the Athens airport location. While the shuttle driver was courteous and professional, the overall experience with this rental company was the worst I have ever had. From the moment we arrived, the woman who handled our check-in was rude, unwelcoming, and aggressive. She immediately began pressuring us to purchase the company's insurance, despite our booking already including full coverage. When we declined, she warned us (threateningly) that if the car had even "a mosquito" on it, we would be held responsible. This was clearly meant to scare us into buying additional insurance and not a legitimate explanation of rental terms. She remained confrontational throughout the check-in process and even claimed we were not allowed to place our luggage in the back seat (a rule I’ve never encountered with any rental company and which she made no effort to justify). We drove the car carefully and returned it in excellent condition. Understandably, the car had a few bugs on the windshield and some dust on the wheels, which is completely normal after driving on an unpaved road to their location. Upon return, she walked around the car with exaggerated concern, taking photos of superficial dirt and bug splatter. She stated she would need to call her manager to see if the car could be accepted. When I pointed out that renters are not required to wash a car before returning it, she began shouting "not my problem, not my problem" repeatedly, referencing her earlier "mosquito" comment. This was misleading and manipulative. That comment had been made earlier in the context of trying to pressure us into buying additional insurance, not as an explanation of any cleaning requirement or policy. At no point during check-in were we informed of a cleaning standard or fee. She called her manager and began speaking in Greek, presumably to prevent us from understanding the conversation. Based on her tone and defensiveness (and saying "I was very clear" before switching to Greek), it appeared her manager may have disagreed with her stance. She finally told us there would be a €25 cleaning fee. I agreed to pay it to resolve the issue. Then she abruptly added that an additional interior inspection would be conducted and we would be charged for anything they found wrong. I should have pushed back on this (especially since she had already completed the return inspection) but I was stunned and tired from the whole experience and just wanted it to end. Her tone throughout was unnecessarily harsh and disrespectful, especially considering the vehicle was returned in excellent condition. Even her colleague, who was polite and professional, seemed uncomfortable with her behavior. I left feeling that we had been treated unfairly, and I would not be surprised if further (unjustified) charges were attempted. Thankfully, we documented the car's condition thoroughly and have insurance, but this kind of treatment is unacceptable. In summary, the vehicle itself was fine, but the customer service, especially at check-in and return, was completely unprofessional. I would strongly advise others to avoid this company.