Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
30 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Utility supplier of electric power and natural gas service in Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.
Xcel Energy (xcelenergy.com) has 30 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 26 reviews with 1 star · Clear filters
I see on the news that the new billing will increase your payment by $15 or less. My bill has been well over $100 more every month for a small 1300' square foot house. I can see why this company is forcing people to burn a camping heater in their house b/c they afford to pay this company. They have also passed their legal fees onto us as well. I am sure at some point we will be doing their building maintenance to pay them next.
By James
The Most Hated Utility in the US. Anytime Xcel is involved in ANYTHING it's a ClustF$%K! They portray themselves as "customer friendly" in their public service ads, but they are criminal in their execution of their services & responsibilities to customers. They go out of their way to deter customers from switching to solar power - IN EVERY STATE THEY SERVICE. I'm a victim of this scam. One of their service tech/employees said "every solar array we approve, is that much more revenue we lose" Read the reviews from Colorado, Minnesota, etc... Contact your states PUC & Attorney General. Customers beware!!!
By Mical C.
