WybotpoolReviews of wybotpool.com

A DISGRACEFUL COMPANY - WYBOT S3 failed its essential feature, and WYBOT would not honor its money-back guarantee I purchased the WYBOT S3 directly from WYBOT in May 2026 because it was marketed around auto-docking, auto-charging, and a 30-day money-back guarantee. Unfortunately, my experience has been extremely poor. The robot cleaned the pool, but repeatedly failed at the main feature I bought it for: returning to the dock to charge. On multiple cleaning cycles, the app showed that the robot was trying to return to the charging station, but the robot wandered, spun, went in the wrong direction, and eventually died in the pool. On another attempt, the app showed an “underwater communication interrupted” error even though the robot was fully submerged. We contacted WYBOT support promptly and explained the issue in detail. We sent videos, screenshots, and many emails. Instead of giving a real solution or processing a return, support kept asking for more troubleshooting. Eventually we made clear that we no longer wanted technical assistance and wanted to activate the advertised money-back guarantee. This is where the experience became unacceptable. WYBOT’s own policy says that if a customer is not fully satisfied “for any reason,” they may request a return within the guarantee period. But support repeatedly refused to provide return instructions or a return label unless they first “confirmed” the malfunction. That is not how a money-back guarantee should work. I also submitted a negative review on WYBOT’s own website. It appeared to me as “pending” and did not appear publicly, while the product page continued to show only a very small set of positive reviews. Based on my experience, I would not rely on the reviews displayed on WYBOT’s own site. I would not buy the WYBOT S3, and I would not buy directly from WYBOT again. The product’s flagship auto-return feature failed for me, and the return/support process was the worst I have experienced for a premium product. I will update this review if WYBOT actually honors its guarantee and resolves the matter.

Wybot c2 reçu il y a 2 jours. Fonctionnement déplorable, malgré plusieurs essais de paramétrage le robot est incapable de nettoyer l intégralité d une simple piscine rectangulaire 5×10. Les trajectoires sont totalement aléatoires et l aspiration semble faible. J ai demandé un retour, sans réponse du service client je verrai avec la dgccrf !26

I'll keep this brief. While the product itself is great, the customer service s I customer so bad I have to give this a 1 star, it would be zero if I could. I have been for the ĺast two months trying b to get the wall charger for my F1 skimmer. Why it doesn't come with it is idiotic as there is ample room in the box to put it. For two months I call customer service, which all they do is take calls and send a ticket to a department that only emails you back. No phone they claim which we all know is a lie. For two months, William has been arguing with me claiming they sent the correct wall charger. I have sent pictures which clearly show the one sent does not in any way fit the F1 charging port. For two months William thinks im a complete idiot. I've also told this guy multiple times it doesn't fit as there is no separation between the two charging ports on said cable to go between the partition that separates the two pins in the charging port on the F1. Mind you two months of this Willam basically implying im an idiot. Now he want a video, another waist of my bloody time as im pretty sure I threw the charger they sent out already, I will not know when I get back home in 3.5 weeks.bc it will not fit and the charging holes are obviously far to large for the extremely slim charging pins on the F1. What's really sad is Customer service is getting mad at Willam bc they also can see my pictures and they have said its blatantly obvious they sent the wrong charger. The charger they sent fits my C2 perfectly and its obvious the charging ports on a F1 and a C2 are drastically different. Conclusion: the product may work great, unfortunately customer service and definitely the support, ie people like Wiliam which BTW are in Europe and not US based, make getting anywhere insanely difficult and now to the point of wish I never bought these.

Wybot s3 nul de chez nul. Je l'ai commandé, essayé aussitôt remballé et demandé le remboursement. Pratique sav scandaleuse, j'ai notifié wybot de ma demande de rétractation à 7 jours parfaitement dans le délai légal de rétractation. Le sav a multiplié les entourloupe pour ne pas m'envoyer de bon de transport pour le renvoi. Ils me demandent de le payer à mes frais et écrivent dans leur petites lignes qu'ils couvrent seulement 50 euros si je l'envoie moi même. Non seulement leur produit est nul mais en plus ce sont des arnaqueurs. Aujourd'hui impossible de me faire rembourser je suis obliger d'engager une demande de poursuite officielle pour renvoyer le produit et avoir un remboursement. Ils bloquent mes 2500 euros depuis le 7 juin.

After warranty , they don't have repair service available in Canada or USA. No parts available to replace. Machine becomes useless if damaged after warranty period. Below is response from support team. " Sorry to have kept you waiting for so long. The situation is like this at present. I'm very sorry. In the future, we will continuously improve our after-sales service and offer repair services for machines that have exceeded the warranty period. However, at present, this is not available, and machines that have exceeded the warranty period cannot receive return or exchange services. As compensation for you, we can provide a coupon. Sincerely, Keats "

Unit failed under warranty, tried customer service. They requested transaction number. Provided number, copy of Amazon receipt. They indicated the number was incorrect even though it was on the reciept. Subsequent emails ignored. Subsequent phone calls put on hold then hung up on.

The product worked good for 6 months, then when it stopped working trying to get it fixed and dealing with the service department is a nightmare. We gave them the photos and info they asked for, and paid for shipping back to them. Now they've had the unit for a month, without a replacement. When we call to ask, they say the email department is handling or its been shipped. First why would the email department be in charge of warrantee service, and if its been shipped, why won't they provide a tracking number? This seems more like excuses and people k8cking the can, than service. From my perspective, they sell you a unit, then when it goes bad, they make you pay for shipping back, and keep your unit to avoid warranty and shipping costs. I'll admit the sweeper works good for 6 months, but their warranty is a joke, and there customer service is worthless.. I'll be filling a complaint with the Better Business Bureau, cuz this is professional negligence and their warranty seem more fraudulent then realistic.

Acquistato un robot e utilizzato solo 3 mesi. Immerso in acqua non si muove. Chiesto intervento assistenza ripetutamente senza ottenere alcuna risposta. Molto deluso.