Customer service stinks !!
I purchased product and received more than 5 days later than expected . I also noticed that the darkest brown was actually a tawny color . I have dark brown and this color was at least 2 shades lighter than my own hair . I contacted customer service and they suggested I could pay shipping and handling to return the item and get the darkest shade they offered . They also suggested I apply a few coats to make it appear darker . Not once did they apologize for their misrepresentation of the dark brown or offer me a bit of empathy .
By Customer