The Wall Street JournalReviews of wsj.com

Canceling an online subscription is needlessly hard. If you don't live in California (where it is illegal to do what the WSJ is doing, and you can easily cancel online) you have to call them to cancel your subscription. If like me you only needed to read one article and paid the $1 for two months and want to cancel right away, you will call them and find out that it takes two business days to be able to call in and cancel your account. The whole process is scummy and designed to keep users paying by making them forget to cancel in two days, confuse them, or not want to go through the hassle.

I can’t get my print edition delivered after moving!! I’ve called, emailed, begged, pleaded, all to no avail. I’m so sick of their horrible customer service! FYI I’ve been a loyal subscriber for many years

Unless you REALLY like reading it, DO NOT subscribe to the digital version of the WALL STREET JOURNAL. Anything, anything at all, they charge you is non-refundable. You'd think a big company like that would be a little flexible. Now I don't like them. I'm within 12 hours of the "cancel before we charge you" window.

Quietly bill you at a dramatically higher price after the intro period than make it incredibly difficult and annoying to cancel (impossible online; must call 800 number).

It was 1969. I was taking an economics course, and my professor told us to subscribe to the Wall Street Journal. I sent a request, and they started my paper. I got a computer-generated bill and sent a check back. A week later, another identical bill came. I politely told them I had already paid. A week later, another bill with a warning that I had to pay or my subscription would be cancelled. I sent another letter telling them I was being billed twice and their computer needed to be checked. I begged a human to read the letter. Then they discontinued it. I had no money to resubscribe, as my parents were stretched to the limit to provide college for me. I want my $5.00 back, plus interest from 1969. These uncaring corporate stooges never answered any of my letters. I'll never forget the helplessness I felt at not being able to afford to get the Wall Street "Urinal" Thanks for nothing.

SCAM!! Don't subscribe!! It's impossible to cancel your subscription. You can't do it through their website/email. You'd have to call them, which is really expensive for those of us living outside the US. My free trial ended earlier this month, but my card was empty at the time, so my subscription wasn't renewed, and I got an email from them saying "Until your payment information is updated, your account will be temporarily suspended. " I had been meaning to cancel my subscription, as I only created an account because I was working on a paper for school, and I no longer needed the subscription. However, there's no way for customers to contact customer service through their website/email, and they've made it incredibly hard to cancel a subscription. I don't live in the US, so it'd be really hard and expensive for me to place an international call. Since my account had been suspended, and nowhere in the email did they say that they were going to try to charge me again, I figured that there was no need for me to call, anyway. However, I just got a text from my bank saying that there was a charge from them for $28.99. I hope that someone from the company reads this, since there's no other way to contact them. If you're reading this, is there a chance that you could cancel my subscription (for the current period, too) and issue a refund? I am a student and I really need the money. I would have cancelled my subscription a long time ago if you hadn't made it so hard to do so. If there's anyone I can contact (email, etc..), please let me know.

This is probably the worst company I've ever dealt with. Not only did they never deliver a single paper, but they automatically renewed my subscription at double the price, and refused to remove that charge when I called them. Unbelievable. I will never buy another Wall Street Journal.

There's no reason on Earth I should have to call Customer Support to disable a automated payment. Instead of 3 clicks, I had an 8 minute phone call. Furthermore, when trying to deactivate my account, I received two independent offers of "discounted rates" around halfway through completing the cancellation and right before I finished. It's poor salesmanship.