WranglerReviews of wrangler.com

They charge $7.99 for a return fee when the product is not true to size. This has happened several times. I'm done with them.

The "tan" "Wrangler Authentic" pants are made from tissue paper. First time wearing them and they ripped next to the inside seam of the left rear pocket. After over 45 minutes on the phone (after waiting over an hour for a callback because they were 'experiencing heavy call volume') I came to an impasse with the foreign speaking customer service representative. She said she would need to speak to a supervisor. I was on hold again. Then there was another impasse, and I was put on hold again. I Finally asked to speak directly to the supervisor and was told I would get a call back within 72 hours. don't bother buying Wrangler pants. Wrangler is allegedly manufacturing in AMERICA. I highly doubt that. Their jeans are toilet paper thin. Their customer service reps can't find America on a map. So sad.

Ordered 7 pairs of shorts. They sent one pair and stated they sent all 7. Recieved a small sealed bag that at most could hold 3 pair of shorts. I called customer service and they basically told me I had to wait 7 days for an investigation into FedEx. I told them that this is not a FedEx issue. FedEx delivered the sealed package they sent. Unhappy I tried to chat with the company on messenger, they basically told me the items I bought are out of stock. So instead of listing out of stock on the website, they figured, hey lets send what we have, say we sent all of it and hope the customer does not notice 6 missing items.

I wouldn't buy from Wrangler.com. I ordered an item and when I received it the item was defective. They apparently have no quality control to look for defects in items being shipped. Then, to make matters worse, they said they would send the replacement item but when I checked voice mail, the representative had called back and said they weren't going to send the item and that I would have to go online and redo the order. Unfortunately, they don't give you the credit until they receive the return. So, best solution is to not buy from them on-line and find a local merchant if you want their merchandise.

The worst customer service. 1 min after i've ordered two pair of jeans i realised that the size is not right and immediately sent a request to change the size. 12 hours later Anna from the customer service informed me that this was impossible because my order was processed. Very kindly she gave me 2 options - 1. to wait until i receive them and to return back to their address and order the new size again or.. to order new ones immediately. Approximately £200 again or £400 in total within 10 hours. I spent 3 days searching for the best option to buy jeans and at the grand finale I met Anna from Wrangler customer service. They lost me as a client Forever. I won't recommend them to ANY person.

The worst customer service I've ever seen. The products they sell are commodities and, just like other commodities, I am moving the multi-hundred-pairs of jeans my company orders for our maintenance folks to (literally) anyone else -- goodness knows there are a dozen others that I can think of without breaking a sweat whose products are equal (or better) in quality with customer service that doesn't make me feel like the least important person who's ever existed.

I ordered an item on line from Wrangler october 11th and it's now november 1st and they are still processing the order after having lost the first item. I have ordered many clothes on line from other sources and never had to wait more than a week. Fedex was supposed to be the carrier but the item got as far as Tracy CA and then disappeared but Fedex refuses to do anything to look for it. All around a very disappointing experience.

No return shipping when something is not right. I paid over $11 to return a $25 item from Colorado to Oklahoma, ground shipping.