Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
28 reviews
WOW24-7Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
24/7 Сustomer And Tech Support Outsourcing In 10+ Languages for Europe & USA based Retail, SaaS, IoT and Travel.100+ clients from 20+ countries have already trusted us and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings. We've been providing omnichannel support in 10+ languages worldwide since 2016 through a Shared and Dedicated team. We have expertise in Retail, SaaS, IoT and Travel, as well as other diverse industries united by the E-commerce market.Delivery based in Eastern Europe and LATAM, we operate in 24 time zones, including European and American, and build the workflow according to the client’s business processes, software and data security standards. We keep all data safe & secure by following strict guidelines GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).Our Services - Level 1 and 2 support in 10+ languages:-> Customer Service-> Technical Support-> Inbound Sales Calls-> Admin tasks (editing, moderation, other)-> Virtual Assistance & HelpdeskThere are 2 models of cooperation:1. Shared teamsYour project is managed by an acting, trained & experienced team of 5-6 agents working 24/7 in rotating shifts on 2-5 projects simultaneously. For organisations with low to medium volumes of customer requests and as a first response and triage service for Level 1 technical and customer support.2. Dedicated teamsYour project is managed by a dedicated agent, or a team, that works exclusively on your company project. Any language, any schedule, any project complexity.For companies with an average and large number of customer requests and as a Level 1 & 2 for Technical and Customer support when in-depth and specific knowledge of the product is needed.Whichever option you choose, you get a Comprehensive Solution:✓ Fast & Flexible Onboarding ✓ Selection and Recruitment✓ Team Training✓ Quality Assurance✓ Monthly Reporting✓ Business Process Improvement RecommendationsWOW24-7’s Guarantees1) Data Privacy & Security - We keep all data safe & secu
WOW24-7 (wow24-7.io) has 28 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 25 reviews with 5 stars · Clear filters
The WOW team has been great to work with! They follow our support processes and are all strong communicators. The agents on 24/7 chat will quickly escalate issues in real time via Slack if they are urgent. Any time we need to adjust a process, the technical team managing our account is always quick to respond. I highly recommend them if you need a way to expand your support teams.
By Dave H.
I really enjoy working with the WOW 27-4 team. The onboarding including recruitment of the Customer Service Agent was fast and professional. They are flexible to implement the right customer service solution for our business and follow us in our journey. And they are competitive. A very good decision.
By Stephane D.
If you're considering outsourcing your customer service, I highly recommend WOW24-7. They don’t feel like just an outside team – they’ve truly become an extension of our business. From their flexibility and professionalism to their proactive, hands-on approach, WOW24-7 has been a great fit for us. After almost a year working together, the difference in our customer support has been amazing. One of the best parts is the ability to handpick your team and select agents who really resonate with your company’s values and mission. Thank you WOW24, and we look forward to continuing our partnership!
By Chantel W.
WoW24-7 is a team of professionals that helped me to externalize customer support within my company.
By Enrico M.
We have been collaborating with WOW24-7 since 2019 to handle our customer support services, and the experience has been nothing short of exceptional. Their dedicated team of six agents, led by a highly cooperative manager, ensures that our customers receive seamless 24/7 support around the clock. The management team at WOW24-7 is incredibly proactive and collaborative, always eager to resolve any issues and continuously seeking areas for improvement. They maintain rigorous quality checks, providing us with comprehensive monthly reports that keep us informed about performance standards. Thanks to the commitment and professionalism of the WOW24-7 team, we are extremely satisfied with their service and look forward to continuing our successful partnership.
By Md A.
The candidates they propose are high-quality, and the onboarding process is thorough. Everything else has been smooth, and we are very happy with our collaboration with WOW 24/7 so far!
By Erin B.
Our experience with WOW24 has been exceptional from day one. Their support, constant communication, and attention to detail have been outstanding. WOW24 has helped us build a dedicated team by ensuring we have the best candidates. Our team leader is phenomenal. She supports the team, reviews procedures, and finds areas for improvement. She goes above and beyond her job, thoroughly analyzing everything she does. WOW24 has greatly contributed to our department and company, helping us build a strong, cohesive team.
By Stephen D.
WOW24-7 stands out for their exceptional customer support, distinguished by a genuine human touch. Their team isn't just a remote group of individuals; they're genuine, kind-hearted people who form personal connections with customers. Many of our customers and teachers even refer to them by name, underscoring the bonds they've formed. This level of dedication and warmth is something that automated systems can't replicate, making WOW24-7 truly unique in their commitment to genuine, heartfelt assistance. We have been honored to work with them!
By Abigail W.
