WORX ToolsReviews of worx.com

Ben aan mijn vierde schuurvoet voor de multitool. Na tee minuten schuren is de voet compleet waardeloos geworden. Oorzaak: te weinig hechtoppervlak en slechte kwaliteit van het hechtoppervlak. Compleet waardeloos. Advies: koop nooit een multitool van worx

I purchased a WORX Sander (WX 642) When I tried to use it for the first time the supplied sanding sheets fell apart, they had the consistency of blotting paper and could easily be pulled apart - useless. I contacted WORX help desk who were totally disinterested and told me to return the sander to where I had purchased it. They didn't want to know about the issue and were happy for me to have to go to the trouble of packaging it up and sending back to Amazon, rather than a). discuss the issue - are all their sanding sheets faulty ?) b). Consider sending some replacement sanding sheets. I am disgusted with WORX and won't be purchasing from them again

Lawnmower broke after a few months. Was supposed to have a 12 month warranty. Tried 5 times to get support and they would simply not respond

Worx Tools customer service took on my complaint about the Bauker 30cc 4-in-1 Petrol Multi Tool (SBC30) I bought from Toolstation for £149.98. The original purchase stopped working after the first use, this was then replaced by Toolstation in 2019 (no receipt for the replacement was issued.) The replacement worked OK for just over a year but, when using it in autumn 2020, it developed a dangerous fault whereby the motor (and therefore hedge blades) kept running and could not be overridden with the ON/OFF switch. Luckily my toddler wasn't home and I was able to leave it propped safely and watch it closely until the fuel ran out. Because the original purchase was more than 2 years ago, I've been told repeatedly that this hazardous product is out of warranty and they will not take responsibility for it. My advice, save your money!

I have purchased a Worx cordless mower with a 3 year warranty, yippee. First problem, registering it for the warranty which is not straightforward. Having filled out the lengthy form and submitted it, the web page then takes me to a page telling me “there are advantages to registering”. I thought I had done that but I did it again and submitted it again. The web page then returns me to the same page again. At this point I thought right I will contact Worx, this is where I find I cannot email them and the phone number which is on the UK customer support, is a very obscure number which I don’t recognise, it could be a far distant expensive call charge or a premium expensive call charge. It appears that if a fault develops in the warranty period (assuming you have managed to register your machine of course) you have to risk calling this risky number, very, very user unfriendly. Looks like I have bought a machine with zero warranty not 3 years

I was wrong about being contacted in 32 days about my warranty question. The WG 512 didn't even last 30 days. On the second use, the motor started to slow down, there was a burning smell and sparks started flying out of theotor housing. I would have expected it to last longer.. How do I get customer to respond. I bought a Worx Trivac WG 512. The box and advertising claim a 3 year warranty. But what is misleading and buried in the fine print is that it's only three years if you register your product within 30 days. When you try to register online, it rejects it because it's missing the serial number. I emailed customer service to ask for assistance as to the location of this number and they still haven't gotten back to me. Guess they'll return my email on day 32, if ever.

Bought cordless hedge trimmer from Lidl with 3 year warranty provided by Worx Tools. Developed a charging problem, Worx were completely unhelpful- do not answer telephone or deal with e-mails. Appears they just do not want to honour the warranty. They should appreciate the frustration of being ignored and having an item that doesn’t work. Never again will I spend my money on a product handled by them. AVOID.

Worx markedsfører sig med "samme batteri til alle maskiner" jo goddaw mand - købte 40 volt buskrydder og motorsav og havde tænkt at købe hækkeklipper mv., men da batterierne døde ville jeg købe en maskine ekstra for at få batteri lidt billigere (de tager vildt mange penge for et 40 volt batteri).... men nu er alt hos worx skiftet til 20 volt (mange skriver om problemer med 40 volt batterierne, så nok fordi dette system ikke holdt) - men jeg kommer ikke til at købe worx mere - jeg vil have et anerkendt mærke hvor batterierne vitterligt kan bruges og holder - nu er mine værktøjer ubrugelige - så worx må være et discount produkt - kan ikke anbefales.