WorthpointReviews of worthpoint.com

I joined worthpoint after my mom's passing - hoping to get help with the value of several items. I joined as a paid, then 7 days later was double billed. When I called their customer service phone number - I set on hold 3 times for 15 min and was disconnected every time. The 4th time I was able to speak to a woman who was extremely rude and unprofessional. I told her I had been holding for over 45 min and her response was "no you haven't - u have been on hold for 12 minutes!" That was THAT time. She told me she didn't see where I had been double billed. I told her I would gladly send her a copy of my bank statement showing my account billed twice within the first 10 days of joining. I have sent 3 emails and haven't received a response. I never give reviews - bad or good but I was so extremely disappointed with this site that I had to share! Horrible. Don't waste your money. They are dishonest.

They took money from me after I cancelled my 7 day trial membership within the seven days.

They offer a 7 day trial within 5 minutes they have taken$49.99 from me when I realised within 1/2 hour I contacted them and they refuse to give my money back - PayPal not being helpful either - I suspect they are in business together! I will be taking this further as they must be making a fortune out of this scam - you are entitled to a 7 day cooling off period!!

I signed up for their 7-day trial - turns out it's NOT a 7-day trial, it's 7 LOOK-UPS. I did that in less than 5 minutes. The warning that they are going to charge does not say "you have used up your 7 look-ups, you are now going to be charged $19.99". It says "click to activate your paid membership". I, like probably most people, figured that meant activating your free trial membership, since you are lead to believe you have 7 days of pre-paid membership. Then they flat out refuse to refund your money, saying "you clicked on it". Wow, they must make a bundle of money scamming customers that way. A good service sells itself, you shouldn't have to trick people into paying for it.

Misleading, the 7 day trial is not 7 days of use and if you look at a couple of things they then ask you to 'activate' without clear warning there is a charge. After realising this and asking for refund on day 1 of so called 7 day trial and cancellation of account they refused. Really bad company to deal with.

I am trying to sell my sisters side-board dresser. I selected the 7-day trial. I looked up my item, then went back into my profile and cancelled my subscription. Worthpoint charged my credit card anyway. I called them to have the charge reversed. The lady went on and on that it’s not only a 7-day trial but if you look up 7 items, it counts the same as the 7-day trial and I am charged the $19.99. I explained multiple times that I only looked up one (1) item….then she says “oooohhhhh, I see that you clicked the box stating you wanted your credit card charged immediately” WHAT!! Bottom line is that she flat our refused to refund my money. After filing a dispute, my bank refunded my money but because the amount was under $50.00, they did not pursue Worthpoint for the funds back. This is pure BS and I will never use their services again!

I started a trial membership with them and within that period, they billed me for $19.99. I contacted them immediately and asked them to reimburse my PayPal account. I then tried to cancel my trial membership which I found impossible to do, despite their instructions which are quite frankly bogus! I again contacted them, and told them I wanted to cancel my membership with them (albeit on a trial basis) as they did no provide the facility to cancel through their website which is obviously wholly intentional. Not only have they not reimbursed me for the $19.99 but they have just taken another $19.99 from my account! I have now informed Paypal and so hopefully they instigate some sort of action against this company (I use that definition very loosely)!

purchased free trial. did not exceed 7 free lookups and cancelled within 7 days. still charged. contacted customer service. would not refund. had to file dispute with credit card company.