Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
398 reviews
World Rugby ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WorldRugbyShop.com was founded with a simple mission in mind- make it easy for people to get the gear they need to be a part of rugby. That's it. And we are working hard every day so that no matter if you are a player, fan, coach, or referee there is something for you here so you can connect with the game you love.
World Rugby Shop (worldrugbyshop.com) has 398 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 29 reviews with 1 star · Clear filters
I ordered NZ rugby apparel on 4th Sept 2015 and received an email today 23rd Oct 2015 saying they had incorrectly calculated shipping costs and it would be another $40 I have 4days to reply or my order will be cancelled. No mention.of what took them 6weeks to process the damn order. Shipping costs are ridiculous. From now on I will be buying retail in NZ and supporting local shops instead of getting ripped off by these guys. Very dissapointed.
By Kat
This company is a joke. Total losers. I paid for express shipping a month ago And nothing. Keep your money. My money. Worst experience ever.
By Annie Mills M.
Be aware if shipping to Canada! Shipping costs, duty & GST via FEDEX = $103.78. Total cost of items ordered = $62.97. Do not order unless prepared to incur ridiculous shipping costs. World Rugby is sorry but that is FEDEX's problem.
By David M.
I am very disappointed in this online company do to the fact that you guys had Extremely rude service on the phone and. That you guys lost my order spent over 100$ got nothing AT ALL YET order was suppose to arrive on 4/20/13 and here it is 5/15/13 STILL NO ORDER ARE YOU GUYS EVER GONNA SEND IT. Why is it so hard to ship something to a paying customer apparently you guys cheated me out of my money. And not given me what I paid for and have missed several rugby games and practices do to the fact that you guys lost my order I risk being able to play for a high end Team because of the simple fact that you guys can't complete my transaction I paid for. So to all reading the reviews don't EVER buy off here anymore it's the worst service ever. More like WorldsWorstRugbyShop that lies and steals from you.
By Bud B.
World Rugby Shop is a sham. Hidden charges everywhere. They deliver outside the U.S through an external company who charge much more than you agree for delivery. Also, the import duties for deliveries to addresses outside the U.S are ridiculous. You think its a bargain but its not. Stay away!
By Joe P.
