Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
398 reviews
World Rugby ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WorldRugbyShop.com was founded with a simple mission in mind- make it easy for people to get the gear they need to be a part of rugby. That's it. And we are working hard every day so that no matter if you are a player, fan, coach, or referee there is something for you here so you can connect with the game you love.
World Rugby Shop (worldrugbyshop.com) has 398 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 319 reviews with 5 stars · Clear filters
From day 1 to delivery the whole experience was seamless and the World Rugby team was a delight to work with!
By Nick
Response from World Rugby Shop· Aug 6, 2025
Thanks so much, Nick! We’re really glad to hear everything went smoothly from start to finish. It means a lot to know the team left a great impression—appreciate you choosing WRS! Jess World Rugby Shop
Very quick and helpful communication, our team kits were priced just right, prompt deliver and they turned out looking great!
By Forest Hills D.
Response from World Rugby Shop· Aug 6, 2025
Thanks so much! We’re glad your team kits hit the mark—always great to hear they arrived on time and looked sharp. Appreciate you trusting us with your gear! Jess World Rugby Shop
Cannot say enough good things about World Rugby Shop. They offer an unparalleled selection of rugby equipment, unbeatable prices, and their customer service is top-notch. Everything I’ve purchased has looked exactly like it did online. If there has ever been an issue, they responded quickly and promptly resolved it. If you're looking for rugby gear, shop WRS. A special shout out to Jazz for her exceptional service. She personally handled my last order and made sure everything was perfect!
By Davis C.
Response from World Rugby Shop· Aug 6, 2025
Thanks so much, Davis! We’re thrilled to hear you’ve had such a consistent and positive experience with us. We take a lot of pride in offering great gear and even better service—Jazz will be especially glad to hear the shoutout! Appreciate you sticking with WRS. Jess World Rugby Shop
Very easy and quick process to order custom embroidered kit for the whole team.
By Liam
Response from World Rugby Shop· Mar 3, 2025
So happy to hear it! Thanks for letting us know.
Jess has been one of the most helpful, genuine and sweet customer service agents I have ever met! At first I was disappointed when AI was the first to respond to my questions but than when Jess responded, I was so relieved. All my questions and concerns were addressed with a touch of humanity and kindness. How refreshing 😅
By Andreina M.
Response from World Rugby Shop· Jan 13, 2025
Hi Andreina, Wow, your kind words just made my day! It was such a pleasure assisting you, and I’m so happy I could help address all your questions and concerns. We always aim to add that personal touch to every interaction, and knowing it made a difference for you means the world to me. Thank you for taking the time to leave such a thoughtful review—it’s customers like you who make what we do so rewarding! If there’s ever anything else you need, I’m just a message away. Cheers, Jess World Rugby Shop
Customer service is excellent, with a team that's responsive and knowledgeable, making the shopping experience smooth and enjoyable. Shipping is fast and reliable, so you’re always game-ready when you need to be. Whether you're looking for custom kits, fan gear, or even unique rugby gifts, World Rugby Shop truly lives up to its reputation as the leading rugby store in the U.S. Highly recommend!
By Jonathan S.
Response from World Rugby Shop· Dec 13, 2024
Hi Jonathan, Wow, thank you for the fantastic review! 🙌 We’re thrilled to hear you had such a great experience and that our team could make your shopping smooth and enjoyable. Your recommendation means the world to us! 🏉🔥 Cheers, Jess World Rugby Shop
Had issues with my order and they went above and beyond to remedy the issues!
By Fernando Trujillo J.
Response from World Rugby Shop· Dec 10, 2024
Thank you so much for the kind review, Fernando! 🙌 I’m really glad we could make things right for you, even though the carrier threw us a curveball. I truly appreciated your patience as we worked through the issue. It means a lot that you took the time to leave this review—your support is what keeps us going! 🏉✨ Cheers, Jess World Rugby Shop
My package was lost and World Rugby Shop was super helpful in assisting me and replacing my order. This is the best customer service I've ever received from an online store.
By Andrew
Response from World Rugby Shop· Dec 9, 2024
Hi Andrew, Thank you so much for your kind words! 🌟 It was my pleasure to personally assist you and make sure your order was taken care of. Your feedback means the world to us, and I’m so glad we could provide the best experience for you. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Cheers, Jess World Rugby Shop
