The WooleryReviews of woolery.com

Response from The Woolery· Oct 12, 2026

Thank you for taking the time to share this, and for making the drive from Texas to visit our shop. We're so glad your wife enjoyed her shopping and her conversation with Amy. But we're truly sorry about the rest of your visit, because you deserved better on both counts. The Woolery is a family owned and operated business, and we're a military family ourselves, so hearing that a veteran was turned away from our military discount is hard to read. Your VA card is a valid form of ID, and it should have been accepted. We've since gone over the full range of veteran IDs with our team so this doesn't happen to anyone else. The comment you overheard about Texas bothers us just as much. We have close family in Texas, and that remark doesn't reflect how we feel or how we want any guest to feel in our shop. We've addressed it directly with our staff. We appreciated the chance to communicate with you directly, and we've applied the military discount to your purchase as it should have been from the start. Thank you for your service, and thank you for giving us the chance to make it right.

Response from The Woolery· Sep 28, 2021

Not sure what you are reviewing, but our business does not sell footwear.

Response from The Woolery· Mar 11, 2021

Thank you for providing feedback on your recent order with us. As a family owned small business, we are working as hard as we can to provide the highest level of customer service and support in this challenging times. We regret that we fell short of the mark with your order.

Response from The Woolery· Dec 5, 2018

As a family owned and operated small business, we stand by our commitment to customer service and go to great lengths to address situations when our level of service falls short. However, that is not the case with this particular order. Likewise, we encourage and support accurate and honest online reviews. However, this specific review omits some rather key details of the order in question. “They were very slow to ship partials” • Order was placed by phone on 10/2 • Customer was informed when order was placed that it would be 2-3 weeks for all items to ship, due to the size of her order • Customer was informed that due to the size and nature of items ordered, we would ship in multiple shipments • The last shipment to complete her order was made on 10/25 • Customer called us on 10/17 to update the delivery address as the one she provided on 10/2 was incorrect “did not provide timely tracking “ • Tracking numbers for all three shipments made to fulfill this order were sent via automated email to the email address of record at the time of each shipment. “each shipment boxes were missing items” • Each and every box that leaves our shop contains a packing list that itemizes the contents of that particular shipment. • Our records show that each and every one of the 52 items ordered were shipped and delivered. As to the “Due to receiving department different from end user at the college drop-ship location, my customer did not realize items were missing until past Woolery’s 10-day deadline.” - any internal customer communication issues are neither relevant nor material to the level of service provided by us. Finally, the review references a “Woolery 10-day” deadline. There is no such “deadline” for any aspect of our business, including customer orders. In fact, we offer a 30-day “No Hassle Return Policy.” Additional details can be found on our website: https://woolery.com/no-hassle-return-policy