WoofzReviews of woofz.com

Response from Woofz· Dec 17, 2024

Hello Carina, thank you for sharing your concerns. We’re truly sorry for any confusion or frustration. The subscription automatically renews after the free trial, as clearly stated on the purchase screen. However, you can cancel anytime directly in the app or in your Woofz Web Profile. Yesterday we responded to your email (please check your spam/junk folder in case it was missed) and issued a full refund for the charge. You should see the funds back in your account within 5-10 business days. If you need further assistance, don’t hesitate to reach out to us!

Response from Woofz· Dec 15, 2024

Bonjour Romuald, Merci de nous avoir contactés, nous serons heureux de clarifier l'abonnement. D'après ce que nous pouvons voir, vous avez acheté une offre d'introduction hebdomadaire pour 6,99 USD, qui se convertit en un abonnement mensuel pour 39,99 USD une fois les 7 jours écoulés et se renouvelle chaque mois jusqu'à ce que vous l'annuliez. Au cas où, une description détaillée des conditions d'abonnement est divulguée sur l'écran d'achat. Vous pouvez en savoir plus sur votre abonnement ou l'annuler à tout moment directement via l'application en accédant à Paramètres du profil > Gérer l'abonnement. Vous pouvez également utiliser ce lien direct : https://account.woofz.com/ pour accéder à votre compte et gérer votre forfait. D'après nos archives, la demande d'annulation a été envoyée après le traitement du paiement de renouvellement. Veuillez noter que toute la facturation est gérée par des processeurs tiers comme Stripe/PayPal qui garantissent qu'aucun paiement de renouvellement ne sera effectué après l'annulation du forfait. Nous avons répondu à votre e-mail et, pour résoudre ce problème, nous avons émis un remboursement pour le paiement le plus récent. Vous devriez voir les fonds revenir sur votre compte dans un délai de 5 à 10 jours ouvrables. En conclusion, je tiens à vous assurer que Woofz est une entreprise légitime avec des milliers de clients satisfaits (et de chiens !) dans le monde entier. Nous sommes publiés sur l'App Store et Google Play Market, où nous sommes contrôlés tous les mois. De plus, notre facturation est gérée par des plateformes tierces comme Stripe et PayPal, qui sont pointilleuses en matière de coopération commerciale. Cela étant dit, nous valorisons notre réputation et ne ferions jamais rien intentionnellement pour compromettre la confiance de nos clients en nous. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter - nous sommes là pour vous aider.

Response from Woofz· Dec 12, 2024

Hello Megan! Thank you for sharing your feedback! We’re beyond sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that we take such concerns very seriously. Please note that we never charge our customers for subscriptions that were canceled at least 24 hours before the scheduled renewal date. To cancel your subscription promptly, please tap Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription. We’re sorry if there was any confusion regarding the cancellation process. Could you be so kind as to contact us at [email protected] with the subject line "Woofz.Review" so we can locate your account and arrange a refund for you? Thank you for giving us the chance to resolve this issue.

Response from Woofz· Dec 7, 2024

Hello Rachel, thank you for taking the time to share your feedback. We’re truly sorry for any confusion or frustration this situation has caused you. We want to reassure you that we’ve already initiated a full refund for your last payment. You can expect the refunded amount to appear in your bank account within 5–10 business days, depending on your bank. Regarding the auto-renewal feature, it is enabled by default to ensure uninterrupted access to our services. The details about the auto-renewal, including the renewal price and the cancellation process, are displayed during the subscription sign-up and confirmed on the payment screen before purchase. We also provide an option to cancel anytime directly through your account settings or by contacting our support team. We appreciate your feedback, which we’ll use to make the process clearer for our users. If you have any further questions or need assistance, please don’t hesitate to contact us directly. We’re here to help!

Response from Woofz· Dec 6, 2024

Dear Laura and Henry, We sincerely apologize for the inconvenience and frustration you've experienced. We take these matters very seriously, but unfortunately, we cannot locate your subscription despite our efforts. Please rest assured that we are committed to resolving this issue as quickly as possible. Could you kindly contact us at [email protected] with the subject line "Woofz.Review," including transaction details, other possible email addresses that might be in use for the payments mentioned, or relevant information? This will help us investigate the matter further and issue a refund for you. Thank you for your patience and understanding. We’re here to make things right.

Response from Woofz· Dec 5, 2024

Hello, We’re truly sorry for the frustration this situation has caused you. We understand how upsetting unexpected charges can be. Subscriptions are set to auto-renew to ensure uninterrupted access as mentioned during sign-up, but we strive to make cancellation straightforward. You can manage your subscription in the app under Profile Settings > Manage Subscription, or feel free to reach out to our support team for help. Please contact us at [email protected] with the subject line "Woofz.Review," so we can investigate and resolve this for you as quickly as possible.

Response from Woofz· Dec 3, 2024

Hello Daniel, we're sorry to hear about your experience. We strive to provide clear information regarding our subscription terms, but we understand it can sometimes be confusing. Please note that if you signed up through our website, the subscription wouldn't appear in Apple or PayPal. You can manage or cancel your subscription through the Woofz Web Profile. We want to make this right for you. Please reach out to us at [email protected] with the subject line "Woofz.Review" so we can discuss resolving the issue and any possible refund options. We're here to help!

Response from Woofz· Nov 29, 2024

Hello, We sincerely apologize for the experience you've had. It was never our intention to cause frustration. Subscriptions are designed to renew automatically, as mentioned during the signup process, but we understand how upsetting this can be if unexpected. We’re glad to hear you’ve been offered a refund, though we deeply regret that it didn’t fully meet your expectations. If there are any outstanding issues, please contact us at [email protected] with the subject line "Woofz.Review" so we can investigate and ensure this is resolved completely for you. Your feedback is important, and we’re here to help.