Wood Panel Wall USAReviews of woodpanelwalls.com

I've yet to receive goods and no sure if shipped or not. No help on phone

I ordered 39 panels from this company in November. A few weeks later they told me there would be a delay, which was disappointing but no big deal. After almost 2 months of waiting and several emails (with wrong tracking numbers, calling me by other people's names, etc.) the product finally arrived, but they were packaged and shipped poorly with many boxes damaged in the shipping process. When I opened the boxes to examine the product for damage, I found that the panels they shipped matched neither the samples they had sent me previously nor the claimed dimensions on their website. What I paid for: panels that were 21mm thick, with a rigid felt backer. What I received: panels that were less than 15mm thick, with a flimsy felt backer. The customer service told me to mail back 39 10 foot long boxes to receive a refund. Shipping on that would require arranging some kind of freight delivery, at my own expense, which is of course absurd. Do not buy anything from these people -- they appear to be using samples of a different product than they are actually selling.

Avoid!!! My order arrived with 4 out of 5 panels broken and they helped at all!

Placed an order 6 weeks ago and nothing has arrived, we've tried to call 100's of times with no one answering too. Also the address listed on the site is just a residential one!