Woodforest National BankReviews of woodforest.com

I called and spoke to a rep at your East Stroudsburg PA location to inquire about having the $32 overdraft refunded to my account. I had to overdraw my account the day before my direct deposit to get my truck repaired and I was giving the run around by the manager there. She instructed me to take an online financial course and call back with the number to get the refund which is absolutely ridiculous. My account has not been overdrawn in months and what bank runs you around like that. Absolutely ridiculous. And I called the branch where I opened my account and was told no one could help me there and for me to call another branch. Very unprofessional!!! I'm extremely disappointed with your bank!!!! EXTREMELY DISAPPOINTED!!!

Just a horrible banking system. I had to miss work and my paycheck was close to 400 for the week when I usually make 1000. I let the teller talk me into opening an account to cash my check and then my car got stuck. Santander would have let me overdraft and since I get paid in a few days I would have covered the fee. But not this bank. I signed a paper to allow overdraft but they declined and left me stranded. And the only reason I had to overdraft was because I was charged for going under $100. But usually my account is never that low I had 3 emergencies in 2 weeks that costed me. Closing my account and sticking with Santander they've never done me dirty like this bank STAY AWAY!!!!!

My worst experience ever! The minute I left the States and went abroad, I couldn’t enter my banking app anymore, so it’s already been months that I don’t know how much money I still have on my account. Not just that, but also because I’m abroad, I cannot do any transactions with that card becase it’s automatically blocked, eventhough right before my departure, I went phisically to the bank and told them I’m going to Europe. I tried to contact the customer service for many times now but either they don’t respond to my emails at all or they tell me to call them via the phone, despite I explained ti them I’m currently in Europe and that’s not possible. I’m very frustrated because I don’t have any access to my money and I feel like it’s not mine anymore.

Caution, DO NOT Bank here Enough said Answer to response from Woodforest National Bank. I have already spoken,in a one way conversation, with the Coustomer Care department several times,by e-mail , and just today. They keep referring for me to call them.But they have my number, why don't they call me ? I don't habli ,l only speak English, by the way.

Suspended my account without notifying me, didn't care that I had checks wrote out because I thought I had an active account. It was over an address change. The guy had my license, said it wouldn't scan and to bring them back within 30 days although he had a copy. Took them back twice. Once the computers were down, the other he was busy. Day 20 is when they suspended my account. Also put me as a walmart employee, where I have never worked, to get a free account yet I paid fees and wasn't asked where I work. Isn't that falsified information? Oh and this is the manager at jasper in walmart and still waiting on corporate to call me UPDATE!! I have emailed twice and still no response from them. So apparently it's OK to keep charging me fees on an account they closed

Would give 0 stars if option. Been banking with Woodforest since 2018 and today being my Birthday I went to withdraw some money. Well I was there over an hour because they couldn’t get anybody to approve it. No Manager on duty!!!!!!! Closing my accounts with this bank and I highly recommend you bank elsewhere. Feel sorry for the branch employees because the way this bank is managed is beyond ridiculous . Was having a good birthday with family and they ruined my day! DONT BANK HERE. BEWARE

Worst bank ever. HIGHLANDS Texas location. Couldn't help with any of my banking needs. Absolutely terrible

Title: Unauthorized ATM Withdrawals from My Account – Woodforestbank Matter: I am experiencing an unresolved issue with unauthorized ATM withdrawals from my account with Woodforest Bank in Bradley, Illinois. Despite reporting the issue and filing a police complaint, my case remains unresolved. Between February 20, 2020, and August 2020, my account experienced several unauthorized withdrawals made from a Woodforest ATM. After investigating the matter, the police confirmed that the individual responsible had access to my ATM card and PIN. However, the police closed the case due to a lack of evidence and the absence of any CCTV footage from the ATM. I have attached the police report and have contacted Woodforest Bank on several occasions to address this issue, but have not received a satisfactory resolution. The police case was closed, but I still believe there may be security lapses in the bank’s system that allowed these transactions to occur. Here are the details: Case Number: Bradley Police Department case number 2024-00030666 Bank Name: Woodforest National Bank Location: Bradley, Illinois Ticket ID: 39101903 I am requesting Woodforest Bank to review its records and security measures during the period of the withdrawals and to take the necessary steps to address this matter. I believe the bank has a responsibility to investigate and rectify any lapses in their ATM security protocols. I am posting this to raise awareness and seek assistance in resolving this matter. If anyone has faced a similar situation or has advice on how to further escalate this issue, please reach out to me. #BankingSecurity #WoodforestBank #UnauthorizedWithdrawals #CustomerRights